Tina Merz
Miamisburg,Ohio
Summary
My belief in integrity, quality, and service, along with a positive attitude, an aptitude for strategic thought and planning, and the ability to adapt quickly to new ideas and situations allows me to achieve consistent and significant successes in multiple industries. My personality profile says: A confident, driving individual who reacts quickly to change. A self-starter with a strong sense of urgency who responds positively to challenge and pressure. A fast learner who is a practical and a problem solver. An articulate communicator, flexible and responsive. A self directed, goal oriented doer.
Personable and organized professional with strong understanding of human resources principles and practices. Knowledge of employee relations and talent acquisition, coupled with skills in data management and communication. Dedicated to fostering positive work environment and enhancing organizational efficiency.
Overview
20
20
years of professional experience
Work History
Caregiver
Veteran Affairs
04.2023 - 01.2025
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Human Resource Associate/Learning Ambassador
Amazon
03.2020 - 04.2023
- Inbound Receiving, Damages, Customer Returns, Learning Ambassador and Safety Team
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
- Supported management in addressing employee concerns, facilitating open communication channels and fostering a positive work environment.
- Researched payroll, COBRA, disability and FMLA issues.
- Coordinated company-wide events that promoted team-building activities and boosted overall morale among employees.
- Facilitated mentorship programs, pairing seasoned professionals with newcomers for enhanced learning opportunities.
- Worked with team to achieve sales goals for products.
Admin
Kiemle-hankins
06.2015 - 04.2016
- Multi-line phone, time cards, processed employee vacation, CDL Certifications, excel spreadsheets and customer facing
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
Customer Service
Northwestern Tools
05.2014 - 06.2015
- Multi-line phone, processed work orders for the receiving department, processed checks and balances
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Established and maintained client rapport by utilizing quality customer service.
Security Control Center Operator
G4Secure Solutions (USA) Inc.
06.2011 - 05.2014
- CPR Certified
- Facilitated smooth transitions during shift changes by thoroughly documenting activities and sharing critical information with incoming operators.
- Checked and verified photo identification prior to granting facility access.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Recruiting Assistant
Reynolds and Reynolds
01.2005 - 01.2009
- Administered test to potential new hires, mediated between Recruiters & Management to set up interviews
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Oversaw all operations in the testing center including handling customer complaints & troubleshot and resolved technical problems & Answered calls internal/external setting up testing
- Assisted with onboarding activities, facilitating a positive experience for new hires during their transition into the company culture.
Education
Valley View High School
Germantown, OHSkills
- Respectful and compassionate
- Time management
- Problem-solving
- Multitasking and organization
- Team building
- Confidential document control
Affiliations
- Military Spouse
Timeline
Caregiver
Veteran Affairs
04.2023 - 01.2025
Human Resource Associate/Learning Ambassador
Amazon
03.2020 - 04.2023
Admin
Kiemle-hankins
06.2015 - 04.2016
Customer Service
Northwestern Tools
05.2014 - 06.2015
Security Control Center Operator
G4Secure Solutions (USA) Inc.
06.2011 - 05.2014
Recruiting Assistant
Reynolds and Reynolds
01.2005 - 01.2009
Valley View High School
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