Summary
Overview
Work History
Education
Skills
Timeline
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Tina Metz

Redding,CA

Summary

Dynamic leader with a track record of driving sales growth and enhancing brand reputation for several companies. Excelled in creating motivated sales teams and implementing strategic business plans. Known for exceptional customer relations and merchandise management skills, consistently achieving business objectives through innovative solutions and staff development.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Bath & Body Works
04.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through our Rewards program, personalized interactions, increasing repeat business in-store visits.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Business Manager

M.A.C. Cosmetics
01.2017 - 02.2019
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Assisted with hiring process and training of new employees.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.

General Business Manager

Urban Decay Cosmetics LLC.
01.2016 - 01.2017
  • Established key partnerships with industry influencers to expand company reach and enhance brand reputation.
  • Drove sales growth by identifying new market opportunities and strategically positioning products within competitive landscapes.
  • Analyzed market trends to inform strategic decision-making processes for long-term business success.
  • Assisted with hiring process and training of new employees.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

Store Manager

Starbucks
03.2010 - 02.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

Certified Medical Assistant/Licensed Phlebotomist - Medical

High-Tech Institute
Sacramento, CA

High School Diploma -

Foothill High School
Palo Cedro, CA
06-1999

Skills

  • Strongly self-motivated, enthusiastic, and profit oriented with a proven ability to adapt quickly to changes and overcome challenges
  • Exceptional customer relations, service, and support
  • Staff recruitment, training, development, and management
  • Excellent ability to create and maintain highly motivated sales teams
  • Merchandise management and presentation
  • Development and implementation of business and sales plans
  • Management of analyzing and forecasting business trends

Timeline

Assistant Store Manager

Bath & Body Works
04.2022 - Current

Business Manager

M.A.C. Cosmetics
01.2017 - 02.2019

General Business Manager

Urban Decay Cosmetics LLC.
01.2016 - 01.2017

Store Manager

Starbucks
03.2010 - 02.2013

Certified Medical Assistant/Licensed Phlebotomist - Medical

High-Tech Institute

High School Diploma -

Foothill High School

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Tina Metz