Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Tina Miller

Manager
Gwynn Oak,MD

Summary

Accomplished Manager with over 20 years experience with successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

24
24
years of professional experience

Work History

Store Manager

Walgreens
10.2021 - Current
  • Managed day-to-day operations
  • Managed inventory control, cash control, store opening/closing procedures.
  • Managed over 20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales with 1%+ increases and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise, organized backroom to facilitate effective ordering and stock rotation.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed high volume Pharmacy fulfilling over 400 Scripts per day

Assistant Manager of Operations

Walmart
01.2000 - 10.2021
  • Lead and developed teams of over 100 effectively by teaching , training, and actively listening to associates; toured stores and provided feedback; provided clear expectations and guidance to implement business solutions; and communicated business objectives to teams effectively.
  • Modeled and demonstrated exceptional customer service standards to store associates by following and demonstrating One Best Way service model; ensuring customer needs, complaints, and issues were successfully resolved; developed and implemented action plans to correct deficiencies.
  • Drive the financial performance and sales of the designated store area by reviewing and evaluating the P&L (Profit & Loss) statements; managed and assisted in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales.
  • Provided supervision and development opportunities for hourly associates by hiring, training, and mentoring associates; assigning duties; setting clear expectations and provided associate recognition.
  • Ensured compliance with company policies and procedures, supported company standards of ethics and integrity by implementing related action plans.
  • Managed the ECommerce area in the Digital Department, fulfilling customers orders, set up delivery or pick up options for the customer.

Walmart Facilitator1

Walmart Academy
03.2017 - 02.2018
  • Managed classes of 10+ that consisted in teaching and training associates to be leaders in their current roles

Education

High School Diploma -

Essex Catholic High School
Irvington, New Jersey
06.1982

Skills

  • Strategic planning
  • Staff Management
  • Business Development
  • Creative merchandising
  • Business planning
  • Order Fulfillment
  • Employee Engagement
  • Day-To-Day Operations
  • Performance Evaluation
  • Freight Processing
  • Customer Experience

Timeline

Store Manager

Walgreens
10.2021 - Current

Walmart Facilitator1

Walmart Academy
03.2017 - 02.2018

Assistant Manager of Operations

Walmart
01.2000 - 10.2021

High School Diploma -

Essex Catholic High School

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Tina MillerManager