TINA MOORE
Memphis,TN
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
12
12
years of professional experience
Work History
Environmental Technician
Alliance HealthCare Services
MEMPHIS, TN
07.2023 - Current
- Inspected building grounds regularly for safety hazards and debris removal.
- Completed general cleaning tasks such as washing floors, baseboards, in accordance with established schedules.
- Checked fire extinguishers monthly for proper working condition.
- Ensured compliance with health regulations regarding sanitation standards and hazardous materials disposal procedures.
- Performed daily custodial duties such as sweeping, mopping, vacuuming and dusting of all areas.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
LEAD BUILDING SERVICE TECH
University of Memphis
MEMPHIS, TN
08.2012 - Current
- Ensured safety protocols were followed while performing duties.
- Checked inventory levels of cleaning supplies and ordered new items when necessary.
- Kept records of daily cleaning activities.
- Provided customer service support by answering questions about the facility's services or policies.
- Assisted with setup for meetings or events held at the facility.
- Performed regular inspections of all public areas to ensure cleanliness standards were met.
- Swept and mopped floors, vacuumed carpets, and polished hard surfaces.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Maintained accountability for building keys, master keys and access cards.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Notified managers of repair needs or additions to building operating systems.
Medical Receptionist
Gastro One
MEMPHIS, TN
06.2021 - 07.2023
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed referrals for specialist care when requested by physicians or patients.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Front Desk Receptionist
Memphis Health Center
Memphis, TN
12.2016 - 07.2021
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
High School Diploma -
ADULT VIRTUAL HIGH SCOOL
Memphis, TN06-2024
Some College (No Degree) - MEDICAL ASSISTANT
ANTHEM CAREER COLLEGE
Memphis, TNSkills
- Data reporting
- Field report prep
- EPA reporting
- Meter calibration
- Environmental deficiency reports
- Hazardous waste management
- Medical Billing
- Payment Collection
- Electronic Medical Records
- Appointment Setting
- Patient Scheduling
- Insurance Claims
- Clinical Documentation
- Service-oriented mindset
- Multitasking and prioritization
- Office Administration
- Scheduling appointments
- Greeting and Seating Clients
- Multi-Line Telephone Systems
- Information Protection
- Business Correspondence
- Problem-solving skills
- Inbound Phone Call Management
- Appointment Scheduling
- Providing customer support
Timeline
Environmental Technician
Alliance HealthCare Services
07.2023 - Current
Medical Receptionist
Gastro One
06.2021 - 07.2023
Front Desk Receptionist
Memphis Health Center
12.2016 - 07.2021
LEAD BUILDING SERVICE TECH
University of Memphis
08.2012 - Current
High School Diploma -
ADULT VIRTUAL HIGH SCOOL
Some College (No Degree) - MEDICAL ASSISTANT
ANTHEM CAREER COLLEGE
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