Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Moore

Lithonia,GA

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Overview

4
4
years of professional experience

Work History

Front Office Assistant

Claratel Behavioral Health
11.2023 - Current
  • Responded to inquiries from callers seeking information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.

Front Desk Receptionist

Apogee Women’s Healthcare
10.2022 - 11.2023
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Representative

U-Haul
06.2022 - 03.2023
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Front Desk Receptionist

Progressive Women’s Healthcare
03.2021 - 10.2022
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Diploma - Medical Billing And Code

Alterius Career College
Norcross, GA
03-2020

Skills

  • Listening Skills
  • File Organization
  • Problem-solving skills
  • Time Management
  • Data Entry
  • Scheduling appointments
  • Cash Handling
  • Reception duties
  • Insurance Verification
  • Medical Terminology
  • Multi-line phone proficiency
  • Teamwork and Collaboration
  • Customer Service

Timeline

Front Office Assistant

Claratel Behavioral Health
11.2023 - Current

Front Desk Receptionist

Apogee Women’s Healthcare
10.2022 - 11.2023

Customer Service Representative

U-Haul
06.2022 - 03.2023

Front Desk Receptionist

Progressive Women’s Healthcare
03.2021 - 10.2022

Diploma - Medical Billing And Code

Alterius Career College

Similar Profiles

CREATE PROFILE
Tina Moore