Tina Moreno Diaz

As a dedicated ramp agent, I have a proven track record of optimizing ground operations by employing data-driven strategies and implementing efficiency improvements. I am skilled in analyzing flight schedules and cargo loads to streamline processes, enhance turnaround times, and ensure on-time departures. I remain committed to upholding safety standards while delivering exceptional service, contributing to overall operational excellence in a fast-paced environmen. Participated in regular safety drills and training sessions.

Built customer trust by actively listening to their concerns and consistently represented Skyclub in a professional manner also providing appropriate feedback pertaining to rebooking and how to handle IROPS and cancellation. Maintained professionalism and efficiency while collaborating closely with leadership. Always providing every guest of the Skyclub excellent customer service.

Strong communication and interpersonal skills with the ability to work in fast-paced environments and manage multiple tasks. Assisted customers with price checks, lifting heavy items and addressing other inquiries. Promoted high customer satisfaction by resolving problems during IROPS or cancellation and always providing excellent problem-solving skills.

Facilitated efficient cargo handling of loading and unloading mail and freight monitored shipment progress and addressed delivery issues improving customer service through proactive problem resolutions.

Provided high-quality customer service by actively listen to clients concerns and questions about orders while working with alterations department to ensure precise gown fittings, and alterations always engaging and friendly interactions facilitating style choices.

Enhance Store performance by implementing department restructures and fostering a customer centric approach, leading to improved customer service quality. Collaborated with department heads to refine policies and elevate team efficiency to operational standards and initiated adaptable advertising strategies that responded to market shifts and consumer trends.