Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Morris

Lehi

Summary

Demonstrated achiever with exceptional knowledge of how to take care of the customer. Strong background in several service industries. Skilled at learning new concepts quickly and working well under pressure. Known for excellent communication skills, problem-solving abilities, and proactive approach.

Overview

16
16
years of professional experience

Work History

Lead Front Desk Coordinator

Utah Facial Plastics
07.2023 - Current
  • Contribute to a positive work environment through consistent teamwork, communication, and support among teammates.
  • Provide advice on skincare tailored to individual needs, resulting in improved client skin health and increased sales revenue.
  • Develop strong relationships with clients by offering exceptional service, resulting in increased customer loyalty and repeat business.
  • Assist in inventory management, ensuring optimal stock levels for high-demand products.
  • Knowledge of company's cosmetic procedures.
  • Train new team members on customer service standards.
  • Maintain focus during busy times and delegated tasks to employees to keep front desk running smoothly.
  • Schedule provider appointments and review ahead to assure accuracy.


Front Desk Coordinator

Marion’s Lehi Surgical Center
02.2023 - 07.2023
  • Greet patients at front desk and engage in pleasant conversations while managing check-in process.
  • Maintain, replenish all inventory supplies related to surgical center operations for operating, anesthesia, PACU, sterilization, front office.
  • Greet visitors and patients upon arrival, offer assistance and answered questions to build rapport and retention.
  • Prepare documents related to surgery such as consent, disclosure documents and surgical paperwork.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Create and schedule patient appointments in Medcloud.
  • Upload, file all patient surgical documents to Medcloud.

Front Desk Receptionist

Autobahn Tints And Performance
02.2020 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered telephone calls to field inquiries from customers, vendors and various other callers seeking information.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Maintained shop work schedule by properly planning work orders to fall in line with customer demand / requirements.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Quoted out walk-ins as needed utilizing standard price list.
  • Ran till, processed customer payments / payroll.
  • De-escalated customer complaints / issues when they arose by great customer service.

Customer Service Desk Associate

The Home Depot
01.2013 - 11.2016
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Increased business sales utilizing product knowledge.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Placed special orders to fulfill customer / contractor needs.
  • Ensured accurate record keeping processes, effectively reducing financial inconsistencies.

Office Assistant

Visions Salon And Spa
01.2009 - 12.2012
  • Coordinated, scheduled and arranged special promotions.
  • Collected deposits, fees and payments.
  • Booked appointments over the phone, in person and via computer for guests and provided confirmations.
  • Provided services efficiently and with high level of accuracy.
  • Maintained account records.
  • Managed the reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors.
  • Oversaw the weekly processing of payroll for employees, including review of time sheets and computing pay.

Education

GED -

American Fork High School
American Fork, UT

GED -

American School
Lansing, IL
2005

Skills

  • Decision-making abilities
  • Problem-solving skills
  • Word processing
  • Time management
  • Team building
  • Database administration
  • Critical thinking
  • Customer service-oriented
  • Attention to detail
  • Payroll processing
  • Training and mentoring
  • Microsoft office

Timeline

Lead Front Desk Coordinator

Utah Facial Plastics
07.2023 - Current

Front Desk Coordinator

Marion’s Lehi Surgical Center
02.2023 - 07.2023

Front Desk Receptionist

Autobahn Tints And Performance
02.2020 - 10.2021

Customer Service Desk Associate

The Home Depot
01.2013 - 11.2016

Office Assistant

Visions Salon And Spa
01.2009 - 12.2012

GED -

American Fork High School

GED -

American School

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