Tina Morris
Delhi,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills, eager to secure an entry-level Remote Customer Service Representative position. Always enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty, ready to help teams achieve company goals.
Overview
14
14
years of professional experience
Work History
Correctional Officer
Richland Parish Sheriff Office
09.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
Assistant Manager
Flash Lube
08.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Soldier
Louisiana Army National Guard
02.2010 - 05.2012
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Maintained required level of proficiency in use of firearms.
- Trained in conflict resolution among subordinates, equals and superiors.
- Upheld [Branch] dress and appearance regulations for professional appearance.
Education
High School Diploma -
Mangham High School
Mangham, LA05.2010
Skills
- Microsoft PowerPoint, Excel, and Word
- Customer Service
- Time Management
- Attention to Detail
- Organizational Skills
- Excellent Communication
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Telephone Edicate
Timeline
Correctional Officer
Richland Parish Sheriff Office
09.2023 - Current
Assistant Manager
Flash Lube
08.2022 - 09.2023
Soldier
Louisiana Army National Guard
02.2010 - 05.2012
High School Diploma -
Mangham High School
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