Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Moyer

Emmaus,PA

Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

12
12
years of professional experience

Work History

Practice Manager

LVPG Urology
10.2021 - Current
  • Provided supervision and management to team of support personnel.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed close working relationships with front office and back office staff.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Addressed and remedied all patient or team member issues.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Applied effective time management techniques to meet tight deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.

Site Manager

LVPG Urology
01.2018 - 10.2021
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Developed detailed plans based on broad guidance and direction.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Office Coordinator

LVPG Urology
02.2015 - 10.2018
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.

Surgery Scheduler

LVPG Urology
01.2013 - 02.2015
  • Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.

Patient Service Representative

LVPG Urology
03.2012 - 01.2014
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Investigated insurance claims denials and appeals.

Medical Records Specialist

LVHN Homecare/Hospice
10.2011 - 03.2012
  • Verified accuracy of patient information in medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
  • Maintained accuracy, completeness, and security for medical records and health information.

Education

Bachelor's Degree - Healthcare Administration

American College of Education
Indianapolis, IN
03.2024

Associate's Degree - Healthcare Office Coordinator

Northampton Community College
Bethlehem, PA
02.2022

Skills

  • Employee Supervision
  • Policy and procedure development
  • Financial Reporting Coordination
  • Facility Oversight
  • Continuous Improvement
  • Administrative Staff Supervision
  • Employee Recruitment and Hiring
  • Employee Work Scheduling
  • Project Oversight
  • Schedule Management
  • Training and mentoring
  • Staff Management
  • Employee Performance Evaluations
  • Epic Systems

Timeline

Practice Manager

LVPG Urology
10.2021 - Current

Site Manager

LVPG Urology
01.2018 - 10.2021

Office Coordinator

LVPG Urology
02.2015 - 10.2018

Surgery Scheduler

LVPG Urology
01.2013 - 02.2015

Patient Service Representative

LVPG Urology
03.2012 - 01.2014

Medical Records Specialist

LVHN Homecare/Hospice
10.2011 - 03.2012

Bachelor's Degree - Healthcare Administration

American College of Education

Associate's Degree - Healthcare Office Coordinator

Northampton Community College

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Tina Moyer