Tina M. Sevec
Belton
Summary
Customer Service Representative with 30 years of experience in fast-paced environments and top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Employs empathy and critical thinking to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Service Desk Associate
Lowe’s
Show Low, Arizona
04.2011 - 03.2012
- Respond to customer inquiries via phone and email, ensuring timely and accurate information and order distribution.
- Manage returns, warranties, inbound/outbound communications, process credit applications, accounts receivable, and cashier services.
Administrative Secretary
A and G Automotive
Caldwell, Texas
10.2001 - 04.2007
- Engage with customers and answered questions about their experience, building trust and customer appreciation.
- Provide customer service, tax preparation, inbound/outbound communications, inventory management, merchandising, front office clerical tasks, and invoicing.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Phoenix, AZ01-2025
Graduate - Professional Studies and Certifications
Sophia Learning
Georgia01-2025
Skills
- Excellent communication and interpersonal skills
- Problem-solving
- Conflict resolution
- Time management
- Collaboration
- Empathy and patience
Timeline
Service Desk Associate
Lowe’s
04.2011 - 03.2012
Administrative Secretary
A and G Automotive
10.2001 - 04.2007
Graduate - Professional Studies and Certifications
Sophia Learning
Bachelor of Science - Criminal Justice Administration
University of Phoenix