Work Type
Full TimeLocation Preference
RemoteHybridLocation: Fenton, MOSt Louis, MO
Open to relocation: No
Tina Mueller
Fenton,MO
Work Preference
Summary
Customer service and healthcare administrative professional with 7+ years of experience supporting patients, customers, military families, and internal teams. Skilled in handling high-volume inquiries, resolving concerns, reviewing documentation, navigating multiple systems, and maintaining accuracy in fast-paced remote and office environments. Experienced in healthcare support, insurance verification, benefit-related communication, data entry, and confidential records handling. Known for staying calm under pressure, explaining information clearly, and meeting service, quality, and compliance standards.
Overview
14
14
years of professional experience
Work History
Associate Customer Service Representative (Remote)
United Concordia Dental, TRICARE Dental Division
03.2026 - Current
- Support TRICARE Dental Program members, providers, groups, and brokers by responding to benefit and service inquiries with professionalism, patience, and accuracy.
- Research customer concerns, troubleshoot account or service issues, and help guide each inquiry toward timely resolution.
- Review information across multiple systems while maintaining accurate records and following established service, quality, and compliance standards.
- Communicate dental benefit information in a clear, customer-friendly way, especially when explaining complex or detailed program requirements.
- Maintain composure in a fast-paced remote customer service environment while meeting expectations for attendance, productivity, quality, and follow-through.
- Escalate unresolved or complex issues to the appropriate team when additional review or action is needed.
Medical Administrative Clerk (Remote)
Muscogee Staffing Solutions
01.2024 - 12.2025
- Processed and reviewed high-volume medical and administrative documents while working under strict accuracy and compliance standards.
- Researched discrepancies, identified root causes, and supported preventative measures to reduce repeat errors.
- Maintained confidentiality and followed HIPAA guidelines, internal procedures, and documentation requirements.
- Responded to information requests and supported daily processing tasks in a remote work environment.
- Adapted to changing workflows while managing assignments independently and meeting expected turnaround times.
Patient Service Representative
Southside Family Practice
01.2018 - 12.2024
- Assisted patients with scheduling, insurance verification, account questions, and general healthcare service needs.
- Entered and reviewed patient information with close attention to accuracy, completeness, and confidentiality.
- Researched patient account issues, resolved discrepancies, and escalated concerns when additional review was needed.
- Navigated multiple healthcare systems, including Epic, NextGen, and Citrix, to review records and support patient service.
- Communicated clearly with patients, providers, and internal staff to help ensure timely and accurate follow-up.
- Maintained professionalism and composure while handling sensitive patient concerns in a busy medical office setting.
Customer Service Representative
Connect Hearing
01.2017 - 12.2018
- Assisted customers with account questions, appointment needs, payments, and service-related concerns.
- Processed customer information and documentation accurately while maintaining confidentiality.
- Researched account details to resolve issues and escalated concerns when additional support was required.
- Provided friendly and professional service while helping customers understand next steps.
United States Military Liaison
U.S. Coast Guard
01.2013 - 12.2015
- Served as a communication point between command, service members, and military families.
- Managed sensitive information with professionalism, discretion, and accuracy.
- Researched and responded to inquiries related to benefits, services, and family support resources.
- Helped resolve complex questions by coordinating information and communicating clearly with involved parties.
- Supported military families by providing dependable guidance during stressful or time-sensitive situations.
Education
NHA Certification - Medical Coding & Billing -
University of Arkansas Grantham
01.2024
Skills
- Healthcare Customer Service
- TRICARE Dental Program Support
- Call Center & Remote Customer Support
- Customer Inquiry & Complaint Resolution
- Benefits and Service Communication
- Multi-System Navigation
- Data Entry & Documentation Review
- Insurance Verification
- Records Management
- Quality & Production Standards
- HIPAA Compliance
- Microsoft Office Suite
- Written & Verbal Communication
- Problem-Solving & Escalation Support
- Administrative Support
Timeline
Associate Customer Service Representative (Remote)
United Concordia Dental, TRICARE Dental Division
03.2026 - Current
Medical Administrative Clerk (Remote)
Muscogee Staffing Solutions
01.2024 - 12.2025
Patient Service Representative
Southside Family Practice
01.2018 - 12.2024
Customer Service Representative
Connect Hearing
01.2017 - 12.2018
United States Military Liaison
U.S. Coast Guard
01.2013 - 12.2015
NHA Certification - Medical Coding & Billing -
University of Arkansas Grantham