Tina Murphy

*Facilitate training courses and instruction OSHA topics and on first aid, cpr and other safety topics

*Continuously upsell training products, courses and first aid products to existing customers.

*Sell and schedule training courses with new customers.

*Work with service and sales team to ensure customer satisfaction and OSHA compliance.

*Work with existing customer sot ensure satisfaction and OSHA compliance

*Listened and responded knowledgeably and promptly to customers and employees questions by taking them to ares of the store and walking them through projects when necessary.

*Demonstrated sincere appreciation to customers.

*Ensure continuous support to all cashiers.

*Trained new hire cashiers and customer support employees.

*Demonstrated open and closing tasks to ensure a smooth beginning or end to the days work.

*Communicated information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.

*Provided prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.

*Writes customer contracts and invoices for equipment rental and tool repairs.

*Cross trained in other areas of the store to help deliver the best customer service.

*Generates leads for project specialist exterior programs by actively engaging customers in their project needs.

*Used store systems to prioritize loads, print pricing label and to look up items or item numbers for price and inventory information.

*Responsible for providing technical guidance to the UM reps who handle correspondence and assist callers with issues concerning contract and benefit eligibility for requested continuing pre certification and prior authorization of inpatient and outpatient services outside of initial authorized set.

*Assisted management by identifying areas of improvement and expressing a willingness to take on new projects as assigned.

*Handled escalated and unresolved calls from less experienced team members.

*Ensured UM Reps are directed to appropriate resources to resolve issues.

*Assisted in training new hires to act as a proxy for operations expertise.

* Reviewed accounts on monthly basis to assess ageing and pursue collection of funds.

* Contact families with past due account to formulate payment plans.

* Processed bill reminders and consulted with third party collection agency to resolve past due customer accounts.

*Reconciled accounts receivable ledger to verify payments and resolve variances.

*Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

*Manages efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.

*Provided support to programs and administration, performing task such as: managing electronic and paper charts.

*Manages both digital and physical filing system and retrieved documents as required.

*Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.

*Supported planning and coordination of the written contracts and associated activities.

*Assisted in planning yearly auctions and events to help raise funds for the non profit.

*Managed all office duties to maintain a well flowing working environment for all.

*Delivered curriculum to ensure a safe and fun learning environment.

*Addressed behavioral and learning issues with parents as needed.

*Evaluated with other staff on individual students progress.

*Supervised a group of 9 students 5 days a week.

*Ensured that all students had ample outdoor discovery in our scheduled day.

*Created a loving, exciting and professional atmosphere for all that came to the classroom.

*Managed the oversite of programs through out the week for children from 2 years to 11 years of age.

*Delivered and developed programs for children to grow, develop themselves as they visited the facility.

*Supervised all employees and volunteers.

*Directly facilitated and managed delivery of the programs.

*Created and enforcement of advocacy, collaboration and partnership between the youth, parents, administrators and teachers.

*Evaluated and reviewed all aspects of the assigned programs to ensure consistent quality and safety.