Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Murray

Seneca Falls,NY

Summary


Experienced retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

24
24
years of professional experience

Work History

Store Manager

Chico's
04.2014 - Current
  • Trained, motivated and developed staff: Utilize company provided tools and resources to enhance staff training, motivation, and development.
  • New Hire Onboarding: Facilitate consistent onboarding process for all new hires.
  • Compliance with Labor Laws: Ensure compliance with all company, state and legal labor laws.
  • I-9 Management: Manage I-9's and all state and federal human resource posters to maintain compliance.
  • Customer Service: Addressed customer concerns promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Outreach Performance Management: Monitor and evaluate outreach performance.
  • Community Networking: Network within the community to stay informed and identify business opportunities.
  • Visual Merchandising: Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Performance: Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Performance Report Analysis: Analyze performance reports; daily, weekly, monthly and year end.
  • Schedules: Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements while adhering to payroll constraints.
  • Inventory Management: Conduct regular store inventories.

Assistant Store Manager

J.Crew Factory
07.2009 - 04.2014
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Coached the team on effective upselling and cross-selling methods.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Teaching Assistant

Clyde Elementary School
12.2005 - 07.2009
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Participated in professional development opportunities and attended in-services and seminars.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.

Independent Consultant

Home Interiors & Gifts
09.2001 - 07.2007
  • Kept a consistent inventory and placed orders for new product stock.
  • Fostered strong relationships with clients through consistent communication and collaboration.
  • Oversaw a team of 10 consulting professionals, encouraging sales and training members on effective strategies.
  • Handled confidential customer business and operational information.

Education

High School Diploma -

North Rose-Wolcott High School
Wolcott, NY

Skills

  • Exceptional customer service
  • Outstanding communication
  • Team building and leadership
  • Operational efficiency
  • Multitasking and organization
  • Committed and dedicated work ethic

Timeline

Store Manager

Chico's
04.2014 - Current

Assistant Store Manager

J.Crew Factory
07.2009 - 04.2014

Teaching Assistant

Clyde Elementary School
12.2005 - 07.2009

Independent Consultant

Home Interiors & Gifts
09.2001 - 07.2007

High School Diploma -

North Rose-Wolcott High School

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