Tina Nakamura
Buckeye,AZ
Summary
Dynamic and results-driven professional with extensive experience at Macy's, excelling in exceptional customer service and effective communication. Proven track record of achieving $800,000 in annual sales while fostering brand loyalty. Adaptable team player with strong problem-solving abilities and a detail-oriented approach, dedicated to enhancing customer experiences and driving business success.
Overview
9
9
years of professional experience
Work History
Bartender
Burning Sun
Waipahu, HI
08.2024 - 08.2026
- Prepared and served a variety of beverages to customers efficiently.
- Maintained cleanliness and organization of bar area throughout shift.
- Assisted in inventory management by tracking stock levels and supplies.
- Engaged with customers to provide exceptional service and support.
- Followed safety protocols to ensure compliance with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Fine Jewelry Sales Associate
Macy's
Temecula, CA
10.2017 - 08.2024
- Assisted customers in selecting fine jewelry, enhancing overall shopping experience and satisfaction.
- Educated clients on product features, promoting informed purchasing decisions and fostering brand loyalty.
- Managed inventory levels, ensuring availability of popular items while minimizing stock discrepancies.
- Collaborated with team members to create visually appealing displays that attracted customer attention.
- Utilized POS systems efficiently to manage sales, returns, and exchanges with precision and speed.
- Participated in training new associates on product knowledge and customer service best practices.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Participated in ongoing training programs to stay current with industry trends, product knowledge, and sales strategies.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Average yearly sales were $800,000
- Retained loyal customers throughout employment-proof of trust and repeat business
- Built and maintained professional relationships with vendors across multiple jewelry brands
Education
High School Diploma -
Leilehua High
Wahiawa, HISkills
- Problem-solving abilities
- Exceptional customer service
- Honest and dependable
- Adaptable and flexible
- Multitasking Abilities
- Effective communication
- Detail-oriented
- Reliability
- Excellent communication
- Team cooperation
- Organizational skills
Timeline
Bartender
Burning Sun
08.2024 - 08.2026
Fine Jewelry Sales Associate
Macy's
10.2017 - 08.2024
High School Diploma -
Leilehua High