Tina Napolitan
Centerville,MA
Overview
24
24
years of professional experience
Work History
Quality Enhancement Specialist
Department Of Developmental Services
Middleboro, MA
02.2017 - Current
- Monitored operations and reviewed records and metrics to understand company performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Exercised versatility in fast-paced, agile work environments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Defined team directions and provided guidance to members.
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained positive working relationship with fellow staff and management.
- Participated in ongoing training and compliance activities.
- Assessed company operations for compliance with safety standards.
- Balanced competing priorities through deliberate project and time management practices.
- Provided technical support for customers in resolving complex issues.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Human Service Coordinator
Department of Developmental Disabilities
Hyannis, MA
04.2009 - 02.2017
- Educated residents and families regarding community resources.
- Maintained records of victim contacts for use in emergency or crisis situations.
- Supported and built caring relationships with patients with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delays and dementia.
- Prepared patients for self-management and decision-making responsibilities.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
- Assisted clients in developing skills for independent living, such as communication, problem-solving and self-care.
- Maintained accurate records of client progress and care plans.
- Provided emotional support and guidance to clients with developmental disabilities.
- Advised family members about available resources within the community that can assist them in providing quality care for their loved one with special needs.
- Performed assessments to determine individual limitations and strengths.
- Actively participated in interdisciplinary team meetings to discuss treatment plans or provide input regarding a client's care.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Collaborated with families to develop service plans that promote independence and well-being.
- Documented and filed patient health reports and charts.
- Managed load of multiple cases on consistent basis.
- Attended conferences and workshops related to developmental disabilities in order to stay up-to-date on best practices.
- Conducted assessments of client's abilities, needs, interests and preferences.
- Developed effective strategies for working with challenging behaviors related to disabilities.
- Connected individuals with relevant community resources and coordinated referrals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Social Worker III
Department of Children and Family Services
Lakeville, MA
04.2000 - 04.2009
- Provided culturally competent services while respecting individual beliefs and values.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Educated clients on mental health issues related to their circumstances.
- Maintained confidentiality through stringent handling of charts and data.
- Participated in case conferences to discuss treatment plans and coordinate services between agencies.
- Assisted parents and guardians in accessing community resources such as housing, medical care, educational opportunities.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Conducted home visits to assess client needs, evaluate progress, and provide resources to families.
- Identified potential safety risks within the home environment during assessment visits.
- Cultivated relationships with local organizations dedicated to helping underserved communities.
- Provided counseling services individually or in a group setting to promote healthy behavior changes among clients.
- Attended staff meetings to review cases, discuss relevant legislation updates.
- Provided crisis intervention to children and youth in need of immediate assistance.
- Advocated on behalf of vulnerable children and youth in court proceedings or other legal settings.
- Counseled parents on proper child-rearing choices.
- Maintained detailed records of client information and services provided in accordance with agency policy.
- Evaluated referrals from external sources regarding possible child abuse cases.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Identified appropriate community resources and provided referrals for services.
- Assisted clients in developing positive coping skills needed for successful independent living.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
Clinical Supervisor
Mentor Inc
New Bedford, MA
1997 - 2000
- Participated in team meetings to discuss best practices for client care.
- Developed individualized treatment plans for clients based on their needs and preferences.
- Facilitated interdisciplinary communication among members of the healthcare team regarding patient care issues.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Directed, supervised and evaluated clinical and clerical personnel.
- Collaborated with other professionals such as psychiatrists, psychologists, social workers and medical personnel to coordinate care for clients.
- Actively sought out continuing education opportunities related to clinical practice areas.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Coordinated weekly work schedules for department employees.
- Investigated complaints from clients or families concerning their care or treatment.
- Recruited, hired and trained new medical and facility staff.
- Interviewed applicants and made recommendations for new hires.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Program Director
Kennedy Donovan Center
Dennis, MA
1994 - 1997
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Organized special events such as company picnics or holiday parties for employees.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Residential Supervisor
Latham Inc.
Brewster, MA
1992 - 1994
- Participated in case reviews with multidisciplinary teams to discuss resident's progress or any changes needed in their treatment plan.
- Conducted training sessions for new employees on group home policies, protocols, and procedures.
- Initiated resident transfers to other programs to better meet needs.
- Provided crisis intervention when necessary by following established protocol.
- Reviewed incident reports prepared by staff members related to any behavioral issues or incidents involving residents.
- Created monthly schedules for staff members ensuring adequate coverage at all times.
- Held regular meetings with staff members to review policies and procedures and discuss challenges or successes.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
- Created work schedule in advance, promoting adequate coverage for shifts.
- Implemented and evaluated staff, volunteer or training programs.
- Recruited, interviewed, and hired volunteers and staff.
- Coordinated with other departments such as social services, medical teams, and community organizations to provide optimal care for residents.
- Ensured that all required documents are completed accurately including intake forms, consent forms, assessments.
- Evaluated job performance of direct care workers providing feedback on strengths and weaknesses when necessary.
- Maintained accurate records of resident progress reports, incident reports, medication administration logs.
- Communicated with families or advocates to discuss resident needs and progress.
- Inspected living areas regularly for cleanliness and maintenance issues.
- Consulted with staff on resolution of complex service issues.
- Assisted in developing individual service plans which addressed the goals of each resident.
- Provided guidance and support to staff in handling challenging situations with residents.
- Coordinated community activities to promote social skills and community participation.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
- Worked closely with the clinical team to develop treatment plans for each resident based on diagnosis.
- Developed and implemented policies, procedures and objectives for group home.
- Monitored staff performance to ensure compliance with regulations and standards.
- Understood and followed oral and written directions.
Education
Masters of Education - Counseling Psychology
Cambridge College
Cambridge, MA05-1995
Bachelor of Science - Psychology
SUNY Cortland
Cortland, NY05-1986
Skills
- Quality Assurance
- Quality Assessment
- Data Analysis
- Process Improvement
- Experience in Leadership
- Schedule Development
- Strategic Planning
- Staff Management
- Complex Problem-Solving
- Training and Mentoring
- Process Monitoring and Improvement
- Goal-Oriented
- Project Management
- Corrective Action Planning
- Employee Relations
- Training Delivery
- Performance Monitoring
- Rule Enforcement
- Staff Training
- Risk Management
- Employee Scheduling
- Human Resources Leadership
- Customer-Oriented
- Communication Skills
- Team Player
- Leadership
- Time and Resource Optimization
Timeline
Quality Enhancement Specialist
Department Of Developmental Services
02.2017 - Current
Human Service Coordinator
Department of Developmental Disabilities
04.2009 - 02.2017
Social Worker III
Department of Children and Family Services
04.2000 - 04.2009
Clinical Supervisor
Mentor Inc
1997 - 2000
Program Director
Kennedy Donovan Center
1994 - 1997
Residential Supervisor
Latham Inc.
1992 - 1994
Masters of Education - Counseling Psychology
Cambridge College
Bachelor of Science - Psychology
SUNY Cortland
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