Tina Nelson
Appleton
Summary
I would like to work for a company that I can really enjoy being at. I would like to work for my next company for the rest of my career. I am committed to delivering outstanding customer service to everybody I meet. I am committed to assembling and protecting customer needs.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
13
13
years of professional experience
Work History
Multi-Channel Customer Service Rep
Alta Resources
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Office Manager
Midwest Security
06.2020 - 01.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Vault Personnel
01.2017 - 04.2019
- Company Overview: Dunbar Armored
- I drove the armored cars to and from businesses to pick up their valuables
- I delivered coin and change orders, got promoted to the vault and took care of OMS and made sure each package was being delivered to the right place
- Make sure all change orders and ATMs where on the right shelf for the right route everyday so the driver/guards can do their jobs properly
- Dunbar Armored
Installer
31W-Insulation
10.2015 - 01.2017
- I drove the box truck to different sites and installed shelving, bath hardware, mirrors, and sometimes on the big houses I would install all the doorknobs including keying them
Assembly Tester
Ariens Co.
10.2011 - 10.2015
- Test all the assembled units make sure everything was tight and assembled right
- Make sure wheel speed was set to the right specs, train new individuals
- When team lead wasn’t there I ran the floor
- Assemble the units in a timely manner
- Package the lawnmowers and then hop on forklift and take them back to shipping
Education
High School Diploma -
Hilbert High School
Hilbert, Wisconsin01.2002
Skills
- Protect and secure client’s money
- Use the OMS system
- Dispatch routes
- Deal with customer complaints
- Security
Timeline
Multi-Channel Customer Service Rep
Alta Resources
04.2023 - Current
Office Manager
Midwest Security
06.2020 - 01.2023
Vault Personnel
01.2017 - 04.2019
Installer
31W-Insulation
10.2015 - 01.2017
Assembly Tester
Ariens Co.
10.2011 - 10.2015
High School Diploma -
Hilbert High School
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