Summary
Overview
Work History
Education
Skills
References
Timeline
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Tina Nguyen

Cape Coral,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Undergraduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

11
11
years of professional experience

Work History

Relationship Banker

First Horizon Bank
Naples, FL
12/02/22 - Current
  • Played a key role in enhancing customer relationships by facilitating account openings and supporting diverse bank offerings
  • Provided tailored solutions to meet client requirements and effectively persuaded customers to purchase products
  • Collaborated on various tasks pertaining to dual control vault responsibilities and audit controls.
  • Participated in training and mentoring of new associates, assisting with onboarding .
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Adhered to strict confidentiality protocols to maintain safety of customer and bank information.

CLIENT ENGAGEMENT BANKER

Columbia Bank
Bellevue, WA , WA
08.2021 - 08.2022
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Analyzed customer's financial information to determine the best banking products for them.
  • Organized promotional campaigns to attract new customers and increase sales revenue.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Put together and executed loan documents.
  • Participated in community outreach events to promote awareness of the bank's services.

Assistant Property Manager

JustLuxe
Seattle, WA
09.2016 - 03.2021
  • Handled resident complaints and expedited maintenance requests.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled security deposit refunds.

BANK TELLER

Wells Fargo
SEATTLE, WA
09.2014 - 09.2016
  • Maintained confidentiality of bank records and client information.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.

PUBLIC RELATION MANAGER

ROYCE COFFE AND LOUGNE
KENT, WA
06.2013 - 03.2014
  • Researched and reacted expeditiously to internal and external communications needs.
  • Analyzed competitor's public relations efforts to identify areas of improvement in own strategy.
  • Monitored industry trends to maintain a competitive edge.
  • Managed internal communications to enhance employee engagement.
  • Built and maintained corporate image, brand and identity.

Education

Associate of Science - Business Administration

Edmonds Community College
Lynnwood, WA
09-2013

Skills

  • Relationship building and management
  • Effective Communication
  • Loss Prevention
  • Banking
  • Sales expertise
  • Active Listening
  • Self Motivation
  • Analytical Thinking
  • Interpersonal Communication
  • Decision-Making
  • Multitasking
  • Problem-Solving

References

References available upon request.

Timeline

CLIENT ENGAGEMENT BANKER

Columbia Bank
08.2021 - 08.2022

Assistant Property Manager

JustLuxe
09.2016 - 03.2021

BANK TELLER

Wells Fargo
09.2014 - 09.2016

PUBLIC RELATION MANAGER

ROYCE COFFE AND LOUGNE
06.2013 - 03.2014

Relationship Banker

First Horizon Bank
12/02/22 - Current

Associate of Science - Business Administration

Edmonds Community College

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