Tina Nicholson
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Neurology Associates
Brooklyn, NY
07.2023 - Current
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and confirmed patient appointments and consultations.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Assistant Audio Technician
Atlantic Theater Company
Manhattan, NY
10.2021 - 08.2023
- Worked with teammates and on-site contacts to assess sound-related needs and requirements.
- Maintained AV inventory and supplies and facilitated orders for new equipment.
- Installed speakers, sound boards, wires and cable setups to deliver sound presentations.
- Identified, diagnosed, and resolved problems with media systems.
- Provided support for other technicians working on set-up or tear-down of audio systems.
Crew Member
Trader Joe's
Manhattan, NY
11.2017 - 10.2021
- Provided a "wow customer experience" for all shoppers to ensure their shopping experience was a pleasant one
- Planned and completed group projects, working smoothly with others.
- Merchandising and product ordering: Increased sales by 30% by merchandising while I was section leader for Dried Fruits and Nuts.
- Warmly greeted visitors to promote great customer service and positive shopping experience.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Available to train new hires while maintaining stores core values and brand
Education
Bachelor of Arts - Fine Arts
College of Staten Island of The City University of New York
Staten Island, NYSkills
Proficient in Windows 10, Mac iOS,
Appointment Scheduling
Telephone Etiquette
Co-Payment Collection
Customer Service
Time management and critical thinking
References
References available upon request.
Timeline
Medical Receptionist
Neurology Associates
07.2023 - Current
Assistant Audio Technician
Atlantic Theater Company
10.2021 - 08.2023
Crew Member
Trader Joe's
11.2017 - 10.2021
Bachelor of Arts - Fine Arts
College of Staten Island of The City University of New York
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