Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Tina Nikolov

Middleburg,FL

Summary

Dynamic Business Manager with a proven track record at Dillard's, specializing in elevating customer experiences and driving sales growth. Expert in operational leadership and customer relationship management, demonstrated through top-tier team building and strategic marketing. Recognized for outstanding employee motivation and achieving significant business generation milestones.

Overview

13
13
years of professional experience

Work History

Business Manager

Dillard's
Orange Park, FL
02.2022 - Current
  • Developed marketing plans for new products or services offered by the company.
  • Directed customer service policies to enhance customer satisfaction and loyalty.
  • Initiate service consultations to determine the customer's preferences and buying/service needs.
  • Achieve personal sales and credit goals by building customer relationships and loyalty through personal interaction and maintenance of a client file.
  • Demonstrate strong interpersonal, organizational, and communication skills.
  • Proficient in POS systems, including Search and Send, My Client, and Connect.
  • Demonstrated leadership skills.
  • Analyzed customer feedback and developed effective strategies to address customer concerns.
  • Drove high performance by developing team members.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.

Selling Specialist

Dillard's
Orange Park, FL
08.2012 - 02.2022
  • Provided excellent customer service throughout the sales process.
  • Open Dillard's credit cards to drive new customer sales and a loyal clientele, top 10 performer.
  • Drive specific department sales, including merchandising and educating team members.
  • Recognized by the District Annual Pacesetter Awards Program for driving business, attitude, and leadership.
  • Described merchandise and explained use, operation and care.
  • Created promotional materials, such as brochures and flyers, to advertise products or services.
  • Collaborated with team members to maximize sales performance.
  • Tracked sales data using CRM software tools and analytics platforms.
  • Processed payments using POS systems and other payment methods.
  • Responded to customer inquiries regarding company policies, addressing concerns over product quality or services offered by competitors.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Participated in weekly meetings with management staff to discuss strategy objectives.

Education

Bachelor of Arts For Teaching - Language Arts Education

St. Cyril And Methodius University
Veliko Tarnovo, Bulgaria
05-2008

Skills

  • Customer service
  • Operational leadership
  • Business generation
  • Employee management
  • Team building and leadership
  • Customer retention
  • Staff training
  • Employee motivation
  • Recruiting and hiring
  • Issue resolution
  • Safety protocols and procedures
  • Product launches
  • Customer relationship management
  • Marketing management
  • Decision-making
  • Data collection
  • Employee scheduling

Affiliations

  • Participating in Dillard`s fundraisers for Fit for the Cure and Ronald McDondald House.

Languages

Bulgarian
Native/ Bilingual

Accomplishments

  • Recognized by the Pacesseter Awards 13 years in a roll.
  • Won a complimentary trip to Orlando for achiveing a goal and great performace.
  • Received complimentary products.
  • Accredited Clinique Skin Care Consultant.

Timeline

Business Manager

Dillard's
02.2022 - Current

Selling Specialist

Dillard's
08.2012 - 02.2022

Bachelor of Arts For Teaching - Language Arts Education

St. Cyril And Methodius University

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Tina Nikolov