Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tina Norman

Red Bluff,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

38
38
years of professional experience

Work History

Senior Mortgage Loan Officer

GUILD MORTGAGE COMPANY, LLC
02.2017 - Current
  • Explained very technical financial information to applicants in easy to understand language.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Learned and adapted quickly to new technology and software applications. Using Salesforce to keep track of contacts, sales, and to deepen relationships.
  • Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
  • Streamlined processes within the department by implementing new technologies that increased efficiency in the workplace.
  • Delivered engaging presentations at homebuyer seminars to educate potential clients on the home buying process and available financing options.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.
  • Developed and implemented marketing campaigns to generate new business opportunities.

Sales Manager Producing

Fairway Independent Mortgage
12.2015 - 09.2017
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Facilitated business by implementing practical networking techniques.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Mortgage Loan Consultant

Freedom Mortgage Corporation
07.2015 - 12.2015
  • Checked loan documents for accuracy prior to closing.
  • Monitored pipelines to track and log status of loans.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Developed innovative marketing materials that showcased our mortgage products'' benefits, attracting new clientele while retaining existing customers.
  • Provided exceptional customer service throughout the entire loan process, leading to increased referrals from satisfied clients.
  • Analyzed client credit histories to identify areas for improvement, providing tailored recommendations that increased the likelihood of mortgage approval success.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Conducted regular follow-ups with clients after loan closure to ensure continued satisfaction and address any potential issues promptly.
  • Cultivated strong relationships with referral partners such as realtors, builders, attorneys, resulting in consistent lead generation from trusted sources.
  • Delivered personalized financial advice to clients based on their unique needs and goals, fostering long-lasting relationships built on trust and expertise.

Mortgage Loan Officer

First Mortgage Corporation
05.2014 - 07.2015
  • Monitored portfolio performance and provided clients with periodic updates on loan progress.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
  • Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
  • Monitored pipelines to track and log status of loans.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
  • Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.

Renovation Specialist/Mortgage Consultant

Wells Fargo
09.2004 - 05.2014
  • Conducted thorough site inspections before beginning renovations to identify potential obstacles or complications early in the process.
  • Facilitated smooth communication between all parties involved in the renovation process from start to finish.
  • Cultivated client trust and loyalty through transparent communication, exceptional results, and a strong commitment to customer satisfaction.
  • Boosted client satisfaction, addressing concerns promptly and providing exceptional customer service throughout the renovation process.
  • Developed successful system for tracking project progress.
  • Established strong relationships with subcontractors, ensuring timely completion of projects while maintaining quality standards.
  • Provided excellent customer service and answered questions related to project timelines and costs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Organized informational seminars on mortgages for both prospective buyers as well as real estate professionals which resulted in higher referral rates.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Developed marketing strategies targeting specific demographics within local communities leading to increased brand awareness among potential clients.

Client Manager and Loan Officer

Bank Of America
08.1986 - 09.2005
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Managed accounts to retain existing relationships and grow share of business.
  • Supported sales efforts by creating compelling presentations highlighting the unique value proposition offered to potential clients.
  • Facilitated business by implementing practical networking techniques.
  • Facilitated successful contract negotiations, securing favorable terms for both parties while maintaining strong relationships with clients.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Actively participated in industry conferences, networking events, and professional development opportunities to stay current on trends relevant to our clientele.

Education

High School Diploma -

Novato High School
Novato, CA

No Degree - Some Accounting, Computers, Series 6 & 63 License

Various

Skills

  • Communication and Interpersonal Abilities
  • Customer service-focused
  • Sales Development
  • Account Acquisition
  • Salesforce Software
  • Solution selling
  • Account Servicing
  • Database Management
  • Networking Events
  • Promotional sales events
  • Lead Identification and Generation

Additional Information

I love building relationships on the job and off! The following is a list of organizations I belong to and in what capacity.


- Honorary Commander for the commander of the 660th Maintenance Squadron on Travis AFB

- Treasurer and chair the Airman Support Committee for Travis Regional Armed Forces Committee

- Ambassador and chair the Ribbon Cutting Committee for Fairfield Suisun Chamber of Commerce

- Vice President and chair the Mortgage Committee, am a member of the Finance Committee and Family Services Committee for the Solano Napa Habitat for Humanity

- Chair the Membership Committee for the Solano Women's Council of Realtors

- Volunteer Coordinator for the USO on Travis AFB

- Member of the Norther Solano County Association of Realtors

- Member of the Solano Association of Realtors

- Member of Fairfield Suisun and Vacaville Chamber of Commerce

Timeline

Senior Mortgage Loan Officer

GUILD MORTGAGE COMPANY, LLC
02.2017 - Current

Sales Manager Producing

Fairway Independent Mortgage
12.2015 - 09.2017

Mortgage Loan Consultant

Freedom Mortgage Corporation
07.2015 - 12.2015

Mortgage Loan Officer

First Mortgage Corporation
05.2014 - 07.2015

Renovation Specialist/Mortgage Consultant

Wells Fargo
09.2004 - 05.2014

Client Manager and Loan Officer

Bank Of America
08.1986 - 09.2005

High School Diploma -

Novato High School

No Degree - Some Accounting, Computers, Series 6 & 63 License

Various
Tina Norman