Tina Norman
Red Bluff,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Senior Mortgage Loan Officer
GUILD MORTGAGE COMPANY, LLC
Vacaville, CA
02.2017 - Current
- Explained very technical financial information to applicants in easy to understand language.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Learned and adapted quickly to new technology and software applications. Using Salesforce to keep track of contacts, sales, and to deepen relationships.
- Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
- Streamlined processes within the department by implementing new technologies that increased efficiency in the workplace.
- Delivered engaging presentations at homebuyer seminars to educate potential clients on the home buying process and available financing options.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Researched and updated industry knowledge on changing legislation and regulations.
- Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.
- Developed and implemented marketing campaigns to generate new business opportunities.
Sales Manager Producing
Fairway Independent Mortgage
Vacaville, CA
12.2015 - 09.2017
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Facilitated business by implementing practical networking techniques.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Prepared sales presentations for clients showing success and credibility of products.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Mortgage Loan Consultant
Freedom Mortgage Corporation
Benicia, CA
07.2015 - 12.2015
- Checked loan documents for accuracy prior to closing.
- Monitored pipelines to track and log status of loans.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Developed innovative marketing materials that showcased our mortgage products'' benefits, attracting new clientele while retaining existing customers.
- Provided exceptional customer service throughout the entire loan process, leading to increased referrals from satisfied clients.
- Analyzed client credit histories to identify areas for improvement, providing tailored recommendations that increased the likelihood of mortgage approval success.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Conducted regular follow-ups with clients after loan closure to ensure continued satisfaction and address any potential issues promptly.
- Cultivated strong relationships with referral partners such as realtors, builders, attorneys, resulting in consistent lead generation from trusted sources.
- Delivered personalized financial advice to clients based on their unique needs and goals, fostering long-lasting relationships built on trust and expertise.
Mortgage Loan Officer
First Mortgage Corporation
Benicia
05.2014 - 07.2015
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Monitored pipelines to track and log status of loans.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Renovation Specialist/Mortgage Consultant
Wells Fargo
Fairfield, CA
09.2004 - 05.2014
- Conducted thorough site inspections before beginning renovations to identify potential obstacles or complications early in the process.
- Facilitated smooth communication between all parties involved in the renovation process from start to finish.
- Cultivated client trust and loyalty through transparent communication, exceptional results, and a strong commitment to customer satisfaction.
- Boosted client satisfaction, addressing concerns promptly and providing exceptional customer service throughout the renovation process.
- Developed successful system for tracking project progress.
- Established strong relationships with subcontractors, ensuring timely completion of projects while maintaining quality standards.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Organized informational seminars on mortgages for both prospective buyers as well as real estate professionals which resulted in higher referral rates.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Developed marketing strategies targeting specific demographics within local communities leading to increased brand awareness among potential clients.
Client Manager and Loan Officer
Bank Of America
Napa, CA
08.1986 - 09.2005
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Built relationships with customers and community to establish long-term business growth.
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Managed accounts to retain existing relationships and grow share of business.
- Supported sales efforts by creating compelling presentations highlighting the unique value proposition offered to potential clients.
- Facilitated business by implementing practical networking techniques.
- Facilitated successful contract negotiations, securing favorable terms for both parties while maintaining strong relationships with clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Actively participated in industry conferences, networking events, and professional development opportunities to stay current on trends relevant to our clientele.
Education
High School Diploma -
Novato High School
Novato, CANo Degree - Some Accounting, Computers, Series 6 & 63 License
Various
Skills
- Communication and Interpersonal Abilities
- Customer service-focused
- Sales Development
- Account Acquisition
- Salesforce Software
- Solution selling
- Account Servicing
- Database Management
- Networking Events
- Promotional sales events
- Lead Identification and Generation
Additional Information
I love building relationships on the job and off! The following is a list of organizations I belong to and in what capacity.
- Honorary Commander for the commander of the 660th Maintenance Squadron on Travis AFB
- Treasurer and chair the Airman Support Committee for Travis Regional Armed Forces Committee
- Ambassador and chair the Ribbon Cutting Committee for Fairfield Suisun Chamber of Commerce
- Vice President and chair the Mortgage Committee, am a member of the Finance Committee and Family Services Committee for the Solano Napa Habitat for Humanity
- Chair the Membership Committee for the Solano Women's Council of Realtors
- Volunteer Coordinator for the USO on Travis AFB
- Member of the Norther Solano County Association of Realtors
- Member of the Solano Association of Realtors
- Member of Fairfield Suisun and Vacaville Chamber of Commerce
Timeline
Senior Mortgage Loan Officer
GUILD MORTGAGE COMPANY, LLC
02.2017 - Current
Sales Manager Producing
Fairway Independent Mortgage
12.2015 - 09.2017
Mortgage Loan Consultant
Freedom Mortgage Corporation
07.2015 - 12.2015
Mortgage Loan Officer
First Mortgage Corporation
05.2014 - 07.2015
Renovation Specialist/Mortgage Consultant
Wells Fargo
09.2004 - 05.2014
Client Manager and Loan Officer
Bank Of America
08.1986 - 09.2005
High School Diploma -
Novato High School
No Degree - Some Accounting, Computers, Series 6 & 63 License
Various