Tina Ntambwe
2209 Hastings Drive-apt 46, Belmont,CA
Summary
Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Flyer Distributor
Peloustore
03.2013 - 11.2013
- Distributed flyers to homes in multiple communities to advertise client offer and increase sales.
- Returned leftover flyers after shift and gave distribution numbers to supervisor to enable accurate reports.
- Read map correctly to determine daily flyer distribution location.
- Determined daily flyer quota and managed crew members to achieve goal.
- Recruited crew members to assist in flyer distribution to deliver company message.
- Trained and organized crew members to deliver flyers to complete daily goal.
- Responded to customer questions and objections to address concerns and build rapport.
- Interacted with and educated at least a dozen voters in the area to promote the grocery store
Cashier Assistant
Grace And Benediction
12.2013 - 08.2014
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Ensure that materials get into inventory in timely manner
Assistant Store Manager
Shoprite Store
10.2014 - 07.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Representative
AIRTEL Networks
09.2015 - 11.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Education
Bachelor of Arts - Communication Studies
San Francisco State University
San Francisco, CA05.2024
Associate of Arts - Communication Studies
College of San Mateo
San Mateo, CA12.2021
Skills
- Product Management and Pricing
- Product Promotion
- Prospecting Skills
- Onsite Product Demonstrations
- Product and Service Knowledge
- Sales Expertise
- Product Merchandising and Distribution
- Problem-Solving Strengths
- Customer Retention Abilities
- Market Research
- Promotional Planning
- Promotional Campaigns
- Continuous Improvement Strategies
Languages
French
Native or Bilingual
English
Full Professional
lingala
Native or Bilingual
Timeline
Sales Representative
AIRTEL Networks
09.2015 - 11.2016
Assistant Store Manager
Shoprite Store
10.2014 - 07.2015
Cashier Assistant
Grace And Benediction
12.2013 - 08.2014
Flyer Distributor
Peloustore
03.2013 - 11.2013
Bachelor of Arts - Communication Studies
San Francisco State University
Associate of Arts - Communication Studies
College of San Mateo
Similar Profiles
Brian FerrignoBrian Ferrigno
Guest Services Manager at Shashi Hotel Mountain ViewGuest Services Manager at Shashi Hotel Mountain View
April SampsonApril Sampson
SENIOR RECRUITER – Marketing at ZscalerSENIOR RECRUITER – Marketing at Zscaler
Daniil PelevinDaniil Pelevin
Barista at Starbucks, BaristaBarista at Starbucks, Barista
Kayla SmithKayla Smith
Apprentice at Peninsula GymnasticsApprentice at Peninsula Gymnastics
Marcus ScottMarcus Scott
Flyer Distributor at Express TaxesFlyer Distributor at Express Taxes