Summary
Overview
Work History
Education
Skills
Certification
traveling, reading and cooking
Timeline
Generic

Tina O'Brien

DeSoto,TX

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

MSwanson Consulting
02.2016 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.

Collector II

Exeter Finance
08.2012 - 08.2016
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Enhanced company reputation by professionally handling sensitive financial matters.
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Identified potential high-risk accounts through thorough analysis, minimizing company losses.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Trained new team members on scripts, company services, and collection strategies.
  • Reviewed accounts for compliance with repayment agreements.

Education

Associate of Applied Science - Law (Pre-Law)

Southern Methodist University
Dallas, TX
05.1987

High School Diploma -

David W. Carter High School
Dallas, TX
05.1984

Skills

  • Staff Management
  • Bookkeeping
  • Administrative Support
  • Supply Management
  • Office Management
  • Employee Supervision
  • Customer Service
  • Data Entry
  • Human Resources
  • Business Administration
  • Training and Coaching
  • Clerical Support
  • Excellent Multi-Tasking Ability
  • Conflict Management

Certification

  • CM - Certified Manager Certification

traveling, reading and cooking

I was raised by my maternal grandmother and she was the best cook ever. She left me all of her recipes and my memories of being in the kitchen cooking and learning from her is my best memory.

Timeline

Office Manager

MSwanson Consulting
02.2016 - Current

Collector II

Exeter Finance
08.2012 - 08.2016

Associate of Applied Science - Law (Pre-Law)

Southern Methodist University

High School Diploma -

David W. Carter High School

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Tina O'Brien