Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina O'Connor

Verona,WI

Summary

Detail-oriented team player with excellent communication and listening skills. Experienced in leading team members on-time job completion. Assign tasks, develop employees, mediate interpersonal conflicts and implement company procedures. Provide leadership and vision which drives teams to meet goals.

Overview

11
11
years of professional experience

Work History

A/Customer Service Support Supervisor

USPS
11.2023 - Current

-Maintained seniority lists, posted job vacancies and administrative bidding and selection procedures.

-Conducted weekly career fairs and performed a variety of hiring efforts.

-Coordinated employee training and development activities.

-Facilitated the onboarding of new employees.

-Produced a central schedule, each week, for all the PTFs in the City.

-Oversaw the PTF City Carrier Mentor Program for the City of Madison.

-Maintained timekeeping records.

-Promoted PTFs to career employees.

-Processed separations for all the employees in the City of Madison.

-Maintained records and correspondence associated with adverse actions and grievances.

-Met with union representatives to discuss issues and participated in the resolution of grievances.

Administrative Assistant

USPS
09.2023 - Current

-Provided advanced secretarial support to the Postmaster and Customer Service Operations Manager.

-Processed information in accordance with established organizational and functional area administrative practices and procedures.

-Produced reports and tracked compliance.

-Created requisitions for supplies and services.

-Accessed, retrieved and updated electronic and physical files.

-Coordinated meetings and produced meeting minutes.

General Clerk, Vehicle Maintenance Facility

USPS
05.2013 - 09.2023

-Consulted with and advised the VMF Manager regarding the office management of the vehicle maintenance facility.

-Established and controlled the scheduling of maintenance 1,000+ vehicles.

-Assisted in the invitations to bid for the procurement of contract services such as vehicle repair contracts.

-Reviewed work orders received to ensure contractors were working in accordance of the contract, and that the performance of the work was in accordance with the PMI program.

-Prepared work schedules, vacation schedules and shop orders.

-Assisted in the storage and issuance of tools, parts, and supplies.

-Fleet Manager for US Bank cards assigned to the vehicles.

A/Manager, Vehicle Maintenace Facility

USPS
07.2022 - 04.2023

-Managed the maintenance of 1,000+ fleet of vehicles in an assigned area, including overseeing contract maintenance.

-Managed a group of vehicle maintenance technicians and clerks, in compliance with the current collective bargaining agreement.

-Provided guidance to employees, supervisors and managers on vehicle maintenance requirements.

-Administered contracts fro vehicle maintenance repairs and services.

-Coordinated, monitored and evaluated contracted work.

-Managed and controlled operating costs within an allocated budget.

-Exercised managerial oversight for the proper maintenance of my facility, related equipment and stock of supplies and parts on-hand.

-Initiated action to correct performance and discipline problems.

-Supervised, conducted, and administered environmental and recycling programs to ensure compliance with local and national regulations and standards.

A/Supervisor, Vehicle Maintenance

USPS
05.2022 - 07.2022

-Oversaw the scheduling, coordination and timely completion of periodic preventative maintenance for a fleet of over 1,000 vehicles.

-Reviewed and adjusted work orders, evaluated and determined priorities, scheduled and assigned work.

-Prepared cost estimates to determine how repairs were to be completed.

-Coordinated, monitored and evaluated contracted work.

-Supervised the enforcement of all provisions of new vehicle warranty claims and the rework of unsatisfactory repairs.

-Supervised the stockroom operations and requisitioned for required parts, equipment and supplies.

-Supervised and participated in reporting activities to collect, track, measure, evaluate and improve vehicle maintenance shop performance.



Education

No Degree - Psychology, Sociology, Business

UW-Madison
Madison, WI

No Degree - Human Resources, Sociology

MATC
Madison, WI

Certificate - 72 Hours of WI Real Estate Pre-licensing Education

Wisconsin REALTORS Association
Madison, WI
02.2005

Bachelor of Arts - Psychology, Sociology, Business

UW-Whitewater
Whitewater, WI
08.1996

Skills

  • Goal-Oriented
  • Contract Management
  • Logistics Coordination
  • Staff Development
  • Negotiation
  • Idea Development and Brainstorming
  • Complex Problem-Solving
  • Process Monitoring and Improvement

Timeline

A/Customer Service Support Supervisor

USPS
11.2023 - Current

Administrative Assistant

USPS
09.2023 - Current

A/Manager, Vehicle Maintenace Facility

USPS
07.2022 - 04.2023

A/Supervisor, Vehicle Maintenance

USPS
05.2022 - 07.2022

General Clerk, Vehicle Maintenance Facility

USPS
05.2013 - 09.2023

No Degree - Psychology, Sociology, Business

UW-Madison

No Degree - Human Resources, Sociology

MATC

Certificate - 72 Hours of WI Real Estate Pre-licensing Education

Wisconsin REALTORS Association

Bachelor of Arts - Psychology, Sociology, Business

UW-Whitewater
Tina O'Connor