Tina Olivo
East Northport,NY
Summary
Accomplished and energetic Client Service Representative with a proven track record of success in diverse office settings. Motivated leader known for exceptional organizational and prioritization skills. Recognized for thriving under pressure, effective listening abilities, meeting deadlines consistently, and demonstrating meticulous attention to detail.
Overview
17
17
years of professional experience
Work History
Secretary
Carry Landscaping Design & Masonry
11.2018 - 02.2023
- Handled the entry and processing of new leads to maintain up-to-date records.
- Provided excellent follow-up and customer service to ensure client satisfaction.
- Processing payments in Quickbooks, uploading bank deposits, creating invoices and statements
- Created comprehensive Excel spreadsheets and Word documents to support administrative tasks.
- Coordinated and scheduled meeting calendars efficiently.
- Ensured client correspondence files were reviewed and updated regularly, enhancing record accuracy.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
Client Coordinator
Legacy Facility Maintenance Solutions
01.2018 - 05.2018
- Entered new work orders into software, ensuring accurate and timely data entry.
- Assigned and coordinated technicians across the U.S. to fulfill work orders in their areas of expertise.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Maintained high standards of follow-up and customer service, enhancing client relationships.
- Updated client portals and responded to corporate requests for status updates on open work orders.
- Utilized multiple search engines to discover and connect with potential new technicians.
- Gathered necessary data and prepared proposals for submission and approval.
- Monitored and managed the progress of each assigned work order to ensure completion.
Order Entry/Client Services
MEI, Corp.
03.2015 - 07.2017
- Processed and managed orders for Motorola Two Way Business Radios and accessories.
- Processed daily invoices using QuickBooks.
- Created detailed Excel spreadsheets to organize and manage client data.
- Provided accurate price quotes and lead times for special order items.
- Collaborated with the Shipping Department to ensure timely delivery of packages.
- Provided superior service to build and maintain a dedicated clientèle.
- Responded to daily customer inquiries via Microsoft Outlook email, ensuring timely and accurate communication.
Client Services Manager/Data Entry Clerk
Rapid Recovery Solutions
06.2010 - 02.2015
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Accurately compiled, reviewed, and input data into the computer.
- Supported sales staff by obtaining required documentation to ensure smooth processing of new accounts.
- Provided clients with timely updates, maintaining clear and consistent communication.
- Conducted background skiptrace reports to identify updated contact information for debtors.
- Facilitated communication between attorney and clients to ensure timely document collection and meeting scheduling.
- Generated daily acknowledgement and monthly status reports, ensuring accurate documentation and timely server updates.
Caseworker
Binder & Binder
03.2009 - 06.2010
- Prepared applications for clients applying for Social Security Disability and Supplemental Security Income.
- Collected and updated critical client information, including treating doctors, work history, and other benefits, into the computer system.
- Completed and printed detailed reports for submission to the Social Security Administration.
- Coordinated with Social Security, the Office of Disability Adjudication and Review, and the Appeal's Council to ensure timely processing of cases.
Word Processor
Yale Associates Inc
06.2007 - 12.2008
- Verified data entered into database by reviewing, correcting and deleting data.
- Maintained strict adherence to deadlines, completing all assigned projects in a timely manner.
- Compiled comprehensive reports containing personal information, employment history, education level, and various background searches.
- Organized and transformed information from diverse documents into comprehensive reports for client review.
Medical Biller
Eastern Island Medical Care
08.2006 - 02.2007
- Contacted insurance agencies to resolve non-payment and outstanding balances on patient accounts.
- Entered new patient information into the database accurately.
- Revised patient files to reflect the latest medical data and patient history.
- Posted daily payments accurately and efficiently.
- Handled copying, faxing, and phone operations to support administrative tasks.
- Contacted insurance agencies to obtain authorization for services.
- Sent letters regarding patient accounts to ensure timely communication.
Education
Diploma - Medical Billing
Branford Hall Career Institute
Bohemia, NY2006
Skills
- Microsoft Word, Excel and Outlook
- Courteous to Customers, Trustworthy
- Excellent Communication Skills
- Fantastic Typing Skills
- Ability to multi-task in a fast paced environment
- Extremely organized
Timeline
Secretary
Carry Landscaping Design & Masonry
11.2018 - 02.2023
Client Coordinator
Legacy Facility Maintenance Solutions
01.2018 - 05.2018
Order Entry/Client Services
MEI, Corp.
03.2015 - 07.2017
Client Services Manager/Data Entry Clerk
Rapid Recovery Solutions
06.2010 - 02.2015
Caseworker
Binder & Binder
03.2009 - 06.2010
Word Processor
Yale Associates Inc
06.2007 - 12.2008
Medical Biller
Eastern Island Medical Care
08.2006 - 02.2007
Diploma - Medical Billing
Branford Hall Career Institute
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