Tina Olsen
Dolan Springs,AZ
Summary
Hardworking college student seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of your company. Proven ability to establish and maintain excellent communication and relationships with customers. Dedicated to identifying customer needs, and delivering effective solutions to all problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
Kingman, AZ
02.2025 - 04.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
Retail & Ticketing Sales
Grand Canyon Resort Corporation
Peach Springs , AZ
04.2024 - 12.2024
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments, and issuing receipts.
- I greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming, and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
Cashier
Wendy's
Kingman , AZ
01.2024 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Cashier
Good2go Stores
Kingman, AZ
12.2023 - 01.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits, or change due to customers.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Hotel Housekeeper
Motel 6 Hotel
Kingman, AZ
11.2023 - 12.2023
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Checked for damaged or missing items in each room.
- Changed bed linens, made beds with fresh linens after guests checked out.
Teacher Assistant
Little Eagles Preschool & Child Care Center
Kingman, AZ
05.2023 - 11.2023
- Assessed student performance through tests, quizzes, and other assessments.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Para Educator/ Emergency Substitute Teacher
Kingman Unified School District 20
Kingman, AZ
01.2022 - 05.2023
- Managed and organized class records and reports.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Enforced rules for behavior and procedures for maintaining order among students.
- Built and strengthened positive relationships with students, parents and teaching staff.
Youth Counselor
Mingus Mountain Academy
Prescott Valley, AZ
05.2021 - 12.2021
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Assisted youth with practicing coping skills to achieve completion of treatment goals.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
DSP, House Lead, & Program Coordinator
Hozhoni Foundation, Inc.
Prescott, AZ
09.2019 - 05.2021
- I started with the company as a Direct Support Professional, was promoted to House lead, and promoted again to Program Coordinator before leaving the company for personal reasons.
- Scheduled and developed program activities in accordance with program needs.
- Facilitated educational workshops, meetings and conferences associated with program.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
DSP, & Site Supervisor
ResCare Community Living
Prescott Valley, AZ
08.2017 - 05.2018
- I started with the company as a Direct Support Professional and when I ended my employment with the company I was a Site Supervisor.
- Communicated daily progress and incident reports to clients and corporate offices.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.
Education
Some College (No Degree) - Applied Human Resource Management
Grand Canyon University
Phoenix, AZ06-2027
Skills
- Teamwork and collaboration
- Team management
- Multitasking
- Conflict Resolution
- Patience and empathy
- Customer service excellence
- Cash handling and management
- Effective communication
Certification
- CPR Certification
- First Aid Certification
- Fingerprint Clearance Card
- Health & Safety Food Card
- ServSafe Certification
Timeline
Assistant Manager
Burger King
02.2025 - 04.2025
Retail & Ticketing Sales
Grand Canyon Resort Corporation
04.2024 - 12.2024
Cashier
Wendy's
01.2024 - 04.2024
Cashier
Good2go Stores
12.2023 - 01.2024
Hotel Housekeeper
Motel 6 Hotel
11.2023 - 12.2023
Teacher Assistant
Little Eagles Preschool & Child Care Center
05.2023 - 11.2023
Para Educator/ Emergency Substitute Teacher
Kingman Unified School District 20
01.2022 - 05.2023
Youth Counselor
Mingus Mountain Academy
05.2021 - 12.2021
DSP, House Lead, & Program Coordinator
Hozhoni Foundation, Inc.
09.2019 - 05.2021
DSP, & Site Supervisor
ResCare Community Living
08.2017 - 05.2018
Some College (No Degree) - Applied Human Resource Management
Grand Canyon University
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