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Summary
Work History
Education
Certification
Skills
Quote
OperationsManager
Tina Outerbridge Moriarty

Tina Outerbridge Moriarty

Plymouth,MA

Websites

Summary

Seasoned Project Oriented Operations Manager and strategist with 15+ years of experience applying exceptional project management and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas needing improvement and implementing changes with a strategic approach.

Work History

Project Manager

OutMor Executive Services
02.2021 - 01.2023
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed and implemented strategic project plans to meet business objectives.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Met project deadlines without sacrificing quality.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Operations Manager

OutMor Executive Services
02.2021 - 01.2023
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Devised and implemented processes and procedures to streamline operations.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Collaborated with senior leaders to develop and launch webinars, service offerings, courses and new products
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.

Executive Assistant

OutMor Executive Services
04.2021 - 10.2022
    • Developed and maintained automated alert systems for important deadlines.
    • Organized and coordinated conferences and monthly meetings.
    • Worked with senior management to initiate new projects and assist in various processes.
    • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
    • Updated and maintained confidential databases and records.
    • Created and managed office systems to efficiently deal with documentation.
    • Handled confidential and sensitive information with discretion and tact.
    • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
    • Coordinated events and worked on ad hoc projects.
    • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
    • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
    • Used advanced software to prepare documents, reports, and presentations.
    • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Team Lead /Supervisor

StubHub
08.2018 - 08.2020
  • Directed team of 15 customer service representatives
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collected, arranged, and input information into database system.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Sales Manager

TÜV SÜD ACADEMY - AMERICA
08.2011 - 01.2013
    • Communicated product quality and market comparisons by creating sales presentations.
    • Managed revenue models, process flows, operations support and customer engagement strategies.
    • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
    • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
    • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
    • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
    • Achieved sales goals and service targets by cultivating and securing new customer relationships.
    • Organized promotional events and interacted with community to increase sales volume.
    • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    • Developed compelling presentation decks to gain approval for ideas and communicate results.
    • Maintained ethical and positive working environment.
    • Collaborated cross-functionally with headquarters, regional and other teams internationally to maintain consistent message and experience.
    • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
    • Facilitated business by implementing practical networking techniques.

Operations Manager

EXIN USA
03.2005 - 06.2011
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by streamlining operations.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to senior management.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Devised processes to boost long-term business success and increase profit levels.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Interacted well with customers to build connections and nurture relationships.

Education

Bachelor of Science - Business And Project Management

Colorado State University
Fort Collins, CO
12.2020

Certification

  • Director of Operations Certificate , The Ops Authority - 2023 (pending)
  • Applied Strategic Management Certificate , Colorado State University - 2019
  • Foundations Certificate in Organizational Leadership , Colorado State University - 2018

Skills

  • Team Leadership
  • Project Management including Planning, Development, Tracking Goals & Milestones and meeting Project Deadlines
  • Business Strategy Development & Strategic Partnership to achieve organization goals
  • Recruiting and Hiring
  • Customer Relationship Management
  • Business Process Improvement and Re-Engineering
  • Project Management Software such as Trello, Asana and TeamWork
  • Course Management Software such as Kajabi and Teachable
  • Email Marketing Systems including Active Campaign and ConverKit
  • Google Suite & Microsoft Office Expertise
  • Superb Time Management and Communications Skills

Quote

You miss 100% of the shots you never take.
Wayne Gretzky

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Tina Outerbridge Moriarty