Tina Pace
Warren,MI
Summary
Trustworthy facilitator committed to following safety procedures to ensure child protection. Compassionate mentor demonstrating appropriate behaviors and emotions as role model for children. Seeking Adolescent Counselor position with organization that appreciates dedication and attention to detail.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clerk Specialist
WAYNE COUNTY
Detroit, MI
08.2023 - Current
- Managed daily operational duties including scheduling appointments and resolving customer complaints.
- Spearheaded the organization of documents in alignment with established filing systems.
- Responded to customer inquiries regarding company's products and services.
- Scheduled and organized appointments, effectively managing departmental calendars.
Tax Preparer
CTC Tax Service
Detroit, MI
10.2004 - Current
- Copy and collate documentation for 1000 clients, including confidential papers
- Completed all jobs within specified deadline.
- Communicated with government agencies to resolve discrepancies in submitted documents and actual amounts owed and refundable.
- Developed and updated spreadsheets for accurate income tracking, deductions, credits, and estimated payments.
- Consistently met and exceeded deadlines for document submission.
- Prepared and reviewed tax returns for a variety of clients including individuals, partnerships, corporations, and trusts.
- Compiled client data to ensure accurate completion of tax forms.
- Reviewed prior year's returns for accuracy and completeness before submission.
Asst. Sales Manager
Rent-A-Center
Detroit, MI
08.2021 - 01.2023
- Oversaw sales staff and developed strategies to improve sales on behalf of sales managers.
- Provided technical advice or assistance regarding product features or specifications.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
Driver
Rainbow Rehabilitation Center
Livonia, MI
01.2018 - 08.2021
- Utilized route navigation apps and local area knowledge to ensure timely delivery of packages
- Served customers with professionalism during interactions
- Worked evenings and weekends on an as-needed basis
- Performed daily maintenance checks on delivery van and promptly alerted manager of any identified issues
- Operated vehicle safely in challenging weather conditions, including light snow.
- Maintained electronic logs for route and delivery tracking.
- Adhered to safety and security standards as outlined in company policies and procedures.
- Performed routine truck maintenance which included checking fluid levels, replacing filters, and lubricating moving parts.
- Managed time efficiently when making multiple stops along designated routes.
Chiropractic Assistant Billing Clerk
1 Health System
Detroit, MI
04.2016 - 01.2018
- Monitored and managed inventory of office supplies
- Verified insurance coverage for clients
- Enhanced organization of mail sorting process
- Facilitated patient transfers
- Maintained orderly work area
- Maintained cleanliness and hygiene standards by handling the washing of office textiles
- Maintaining other inventories.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
Home Health Aide/Med Tech
Real Place AFC
Redford, MI
05.2013 - 01.2016
- Provided varying degrees of support to individuals based on their functional abilities, ranging from verbal reminders to complete staff assistance
- Implemented person-centered care according to the requirements of each individual's Service Plan.
- Collaborated in the creation of personalized care strategies through the integration of medical orders and assessments.
- Provided companionship and monitored clients' health conditions.
- Adhered to the strict guidelines of HIPAA regulations and maintained confidentiality of patient records at all times.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Educated teens on the importance of goal setting, planning ahead and taking responsibility for one's actions.
- Assisted in developing skills related to decision making, problem solving, communication, self-advocacy.
- Maintained a safe environment for teens to express themselves freely.
Medical Billing Clerk
St. John Eastwood Clinic
Detroit, MI
06.2000 - 12.2010
- Accurately filed and delivered mail to all company department
- Suggested new mail code system, which reduced filing errors an increased timely delivery
- Computed amount of postage required for outgoing mail, depending on weight and classification
- Covered phones for word-processing clerk during clerk's lunch break.
Education
Associate of Business Administration - Business Administration
University of Phoenix-Online Campus
Phoenix, AZ06.2004
High school diploma - Basic Skill
East Detroit High School
Eastpointe, MI06.1996
Skills
- Ability to operate Model 5000 copy/collating machine
- Knowledge of and experience with corporate mail room procedures
- Good filing and organizational skills
- Experience in handling confidential paperwork
- Ability to take accurate phone messages and deliver messages promptly
- Good customer relations background
- Tax Experience
- Medical Billing
- QuickBooks
- Accounts Receivable
- Insurance Verification
- Bank Reconciliation
- Medical Coding
- General Ledger Accounting
- Acute care
- Experience with children
- Computer literacy
- Nursing home experience
- Customer service
- Medical terminology
- Documentation review
- Research
- Cash register
- Accounting
- Driving
- Office experience
- CRM software
- Microsoft Office
- Organizational skills
- Grocery store
- Typing
- Calendar management
- Microsoft Excel
- English
- Sales
- Accounts payable
- Time management
- Cash handling
- Office management
- Supervising experience
- Clerical experience
- POS
- Marketing
- Medical records
- Telemarketing
- Security
- EMR systems
- Medical office experience
- Front desk
- Laboratory experience
- Scheduling appointments
- Proofreading documents
- Document Scanning
- Cash Management
- Information Security
- Bookkeeping
- Administrative Support
- Database entry
- Telephone Etiquette
Certification
- CPR Certification
- BLS Certification
- CNA
- CDL
- CDL A
- Driver's License
- First Aid Certification
- Chauffeur's Permit
- Certified Home Health Aide
- Certified Medical Assistant
- Certified Safety Professional
- Associate Safety Professional
- Fundamental Payroll Certification
Personal Information
Relocation: Anywhere
Timeline
Clerk Specialist
WAYNE COUNTY
08.2023 - Current
Asst. Sales Manager
Rent-A-Center
08.2021 - 01.2023
Driver
Rainbow Rehabilitation Center
01.2018 - 08.2021
Chiropractic Assistant Billing Clerk
1 Health System
04.2016 - 01.2018
Home Health Aide/Med Tech
Real Place AFC
05.2013 - 01.2016
Tax Preparer
CTC Tax Service
10.2004 - Current
Medical Billing Clerk
St. John Eastwood Clinic
06.2000 - 12.2010
Associate of Business Administration - Business Administration
University of Phoenix-Online Campus
High school diploma - Basic Skill
East Detroit High School
- CPR Certification
- BLS Certification
- CNA
- CDL
- CDL A
- Driver's License
- First Aid Certification
- Chauffeur's Permit
- Certified Home Health Aide
- Certified Medical Assistant
- Certified Safety Professional
- Associate Safety Professional
- Fundamental Payroll Certification
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