Tina Pace
Warren
Summary
Trustworthy facilitator committed to following safety procedures to ensure child protection. Compassionate mentor demonstrating appropriate behaviors and emotions as role model for children. Seeking Adolescent Counselor position with organization that appreciates dedication and attention to detail. Compassionate youth care worker with several-year background working with children and as companion in order to prevent risky behaviors. Adept at preparing, completing daily accurate reports and implementing various behavior modification techniques. Communicative and reliable with commitment to fostering environment which facilitates learning and behavioral management of youth.
Experienced with creating safe and supportive environments for youth. Utilizes conflict resolution and crisis intervention skills to promote positive outcomes. Knowledge of behavioral management techniques and emotional support strategies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Vista Maria Residential
08.2024 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
Tax Preparer
CTC Tax Service
10.2004 - Current
- Copy and collate documentation for 1000 clients, including confidential papers
- Completed all jobs within specified deadline
- Communicated with government agencies to resolve discrepancies in submitted documents and actual amounts owed and refundable
- Developed and updated spreadsheets for accurate income tracking, deductions, credits, and estimated payments
- Consistently met and exceeded deadlines for document submission
- Prepared and reviewed tax returns for a variety of clients including individuals, partnerships, corporations, and trusts
- Compiled client data to ensure accurate completion of tax forms
- Reviewed prior year's returns for accuracy and completeness before submission
Youth Care Worker
WAYNE COUNTY JDF
08.2023 - 08.2024
- Supervised visits between parents and guardians and children placed in care
- Collaborated with families, schools, mental health providers, probation officers and other stakeholders regarding youth's progress and wellbeing
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary
- Counseled individuals on personal issues or concerns related to their home life or school situation
- Assisted individuals with daily living skills such as hygiene, budgeting, grocery shopping
- Transported youth to appointments or recreational activities as needed
- Documented child progress, reporting extreme changes in behavior
Asst. Sales Manager
Rent-A-Center
08.2021 - 01.2023
- Oversaw sales staff and developed strategies to improve sales on behalf of sales managers
- Provided technical advice or assistance regarding product features or specifications
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly
- Resolved customer complaints in a timely manner while maintaining excellent customer relations
Driver
Rainbow Rehabilitation Center
01.2018 - 08.2021
- Utilized route navigation apps and local area knowledge to ensure timely delivery of packages
- Served customers with professionalism during interactions
- Worked evenings and weekends on an as-needed basis
- Performed daily maintenance checks on delivery van and promptly alerted manager of any identified issues
- Operated vehicle safely in challenging weather conditions, including light snow
- Maintained electronic logs for route and delivery tracking
- Adhered to safety and security standards as outlined in company policies and procedures
- Performed routine truck maintenance which included checking fluid levels, replacing filters, and lubricating moving parts
- Managed time efficiently when making multiple stops along designated routes
Chiropractic Assistant Billing Clerk
1 Health System
04.2016 - 01.2018
- Monitored and managed inventory of office supplies
- Verified insurance coverage for clients
- Enhanced organization of mail sorting process
- Facilitated patient transfers
- Maintained orderly work area
- Maintained cleanliness and hygiene standards by handling the washing of office textiles
- Maintaining other inventories
- Accurately entered data into computer systems related to patient visits or treatments received
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure
Home Health Aide/Med Tech
Real Place AFC
05.2013 - 01.2016
- Provided varying degrees of support to individuals based on their functional abilities, ranging from verbal reminders to complete staff assistance
- Implemented person-centered care according to the requirements of each individual's Service Plan
- Collaborated in the creation of personalized care strategies through the integration of medical orders and assessments
- Provided companionship and monitored clients' health conditions
- Adhered to the strict guidelines of HIPAA regulations and maintained confidentiality of patient records at all times
- Reported any changes in the client's physical or emotional condition to supervisor immediately
- Educated teens on the importance of goal setting, planning ahead and taking responsibility for one's actions
- Assisted in developing skills related to decision making, problem solving, communication, self-advocacy
- Maintained a safe environment for teens to express themselves freely
Medical Billing Clerk
St. John Eastwood Clinic
06.2000 - 12.2010
- Accurately filed and delivered mail to all company department
- Suggested new mail code system, which reduced filing errors and increased timely delivery
- Computed amount of postage required for outgoing mail, depending on weight and classification
- Covered phones for word-processing clerk during clerk's lunch break
Education
Bachelor of Science - Social Work
University of Phoenix-Online Campus
Phoenix, AZ06-2026
High school diploma - Basic Skill
East Detroit High School
Eastpointe, MI06.1996
Skills
- Experienced with Model 5000 copy and collating machine operation
- Proficient in corporate mail room operations
- Effective document management
- Confidential paperwork management
- Timely message delivery
- Strong customer relations experience
- Tax compliance expertise
- Medical billing administration
- Experienced in QuickBooks management
- Accounts receivable management
- Insurance eligibility verification
- Financial account reconciliation
- Healthcare coding expertise
- Financial ledger management
- Critical care expertise
- Support for children's development
- Experienced with digital technologies
- Experience in elder care
- Customer support
- Healthcare vocabulary expertise
- Quality assurance in documentation
- Market research expertise
- Point of sale operation
- Financial accounting
- Vehicle operation
- Administrative proficiency
- Proficient in CRM software
- Proficient in Microsoft Office
- Customer relationship management
- Financial transaction management
- Prioritization and scheduling
- Cash management
- Administrative organization
- Team leadership experience
- Administrative support experience
- Sales transaction management
- Digital marketing expertise
- Patient data management
- Telephone sales
- Safety management
- Electronic medical record systems
- Clinical administrative expertise
- Reception management
- Hands-on laboratory experience
- Appointment coordination
- Detail-oriented proofreading
- Digital document scanning
- Cash flow management
- Cybersecurity management
- Accurate ledger maintenance
- Administrative assistance
- Database information processing
- Professional telephone communication
- Youth support
- Abuse detection
- Life skills training
- Mental health assistance
- Organizing recreational activities
- Effective behavior management
- Effective organizational skills
- Customer service in grocery retail
- Accurate typing
- Effective calendar coordination
- Advanced Microsoft Excel
- Effective role modeling
- Family involvement
- Mental health advocacy
- Effective positive reinforcement
- Accessing community resources
- Establishing boundaries
- Effective behavior interventions
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Numbers staff members.
Certification
- CPR Certification
- BLS Certification
- CNA
- CDL
- CDL A
- Driver's License
- First Aid Certification
- Chauffeur's Permit
- Certified Home Health Aide
- Certified Medical Assistant
- Certified Safety Professional
- Associate Safety Professional
- Fundamental Payroll Certification
Languages
English
Full Professional
Timeline
Youth Care Worker
Vista Maria Residential
08.2024 - Current
Youth Care Worker
WAYNE COUNTY JDF
08.2023 - 08.2024
Asst. Sales Manager
Rent-A-Center
08.2021 - 01.2023
Driver
Rainbow Rehabilitation Center
01.2018 - 08.2021
Chiropractic Assistant Billing Clerk
1 Health System
04.2016 - 01.2018
Home Health Aide/Med Tech
Real Place AFC
05.2013 - 01.2016
Tax Preparer
CTC Tax Service
10.2004 - Current
Medical Billing Clerk
St. John Eastwood Clinic
06.2000 - 12.2010
High school diploma - Basic Skill
East Detroit High School
Bachelor of Science - Social Work
University of Phoenix-Online Campus
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