Tina Palazuelos
Cedar City,UT
Summary
Detail-oriented professional with a diverse background in customer service and healthcare. Known for strong regulatory compliance and effective team collaboration, contributing to seamless care coordination. Focused on enhancing client well-being and satisfaction in every interaction. Result driven Experienced professional with a background in caregiving, property management, pharmacy, and banking. Skilled in team collaboration, conflict resolution, and project management. Known for handling sensitive tasks, resolving issues quickly, and maintaining accurate records while supporting clients, tenants, and customers.
Overview
30
30
years of professional experience
Work History
Caregiver
GrandFather
New Harmony, Ut
09.2023 - Current
- Delivered companionship and emotional support to improve clients' overall well-being.
- Administered medications according to prescribed schedules and guidelines.
- Ensured a safe living environment by maintaining cleanliness and organization.
- Assisted clients with daily living activities and personal hygiene.
- Communicated regularly with family members regarding client status and needs.
- Collaborated with healthcare professionals to ensure comprehensive care and support.
- Monitored clients' health conditions and reported changes promptly.
- Created and implemented engaging activities to stimulate clients' physical and mental health.
- Supported bathing, dressing and personal care needs.
Property Manager Office Administrator
Babbitt Properties
Cedar City, UT
03.2016 - 10.2022
- Managed tenant communications and resolved property-related inquiries efficiently.
- Coordinated maintenance requests and scheduled service appointments to ensure timely resolution of property issues.
- Processed lease agreements and ensured compliance with property regulations.
- Organized property inspections and maintained detailed records of findings.
- Facilitated smooth move-in and move-out procedures to enhance tenant experience and property turnover efficiency.
- Negotiated terms of leases with tenants; collected security deposits and the first month's rent when applicable.
- Facilitated communication between landlords and tenants by providing clear information on rights under state laws.
- Assisted in preparing reports on occupancy rates and tenant satisfaction levels.
Walgreens Pharmacy
Pharmacy Technician
Highland, California
11.2003 - 03.2007
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Supervised pharmacy staff to ensure compliance with operational standards.
- Trained new technicians on pharmacy policies and procedures.
- Oversaw inventory control processes for medications and supplies, ensuring optimal stock levels and reducing potential shortages.
- Conducted audits of medication dispensing activities, enhancing accuracy and safety in prescription fulfillment.
- Established and enforced safety protocols, fostering a secure working environment for pharmacy staff and patients.
- Resolved customer inquiries and complaints with professionalism and care.
- Maintained records of medications dispensed to patients.
- Managed staff schedules and assigned tasks appropriately.
- Collaborated with health insurance representatives to facilitate patient claims processing.
- Maintained clean and organized pharmacy shelving and work areas.
Washington Mutual Bank
Bank Teller
Yucaipa
04.2000 - 11.2003
- Processed customer transactions efficiently and accurately at a busy financial institution.
- Assisted customers with account inquiries and resolved issues promptly.
- Educated customers on bank services, promoting understanding of products to facilitate informed decisions.
- Delivered exceptional customer service, fostering positive relationships with clients to enhance customer loyalty.
- Maintained compliance with banking regulations during all transactions and interactions.
- Managed cash drawer, ensuring proper balance throughout each shift.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Collaborated with team members to streamline transaction processes and improve service speed.
- Trained new tellers on operational procedures and customer service standards, ensuring consistency in service delivery.
- Processed customer checks efficiently according to bank policy., verified identification and checked account balances in accordance with bank policy.
- Served numerous customers during busy shifts, maintaining composure and professionalism.
Cashier
Vons Grocery store
Yucaipa, California
08.1996 - 03.2000
- Processed customer transactions quickly and accurately at Vons Grocery Store.
- Handled cash, credit, and gift card payments securely during shifts.
- Maintained clean and organized checkout area to promote customer satisfaction.
- Resolved customer complaints quickly to improve shopping experience.
- Assisted customers with inquiries with product questions and offered recommendations.
- Informed customers about promotions and loyalty programs to increase engagement.
- Worked closely with team members members to ensure smooth store operations.
- Monitored inventory levels at the register and reported shortages to management.
Education
Bachelor of Science - Political Science And Government
Southern Utah University
Cedar City, UT04-2026
Associate of Applied Science - Pharmacy
San Bernardino Valley College
San Bernardino, CA09-2002
Associate of Applied Science - General Studies
Crafton Hills College
Yucaipa, CA08-2001
High School Diploma -
Yucaipa High School
Yucaipa, CA06-1999
Skills
- Medication and appointment reminders
- Patient confidentiality
- Healthcare regulations
- Regulatory compliance
- Health communication
- Community engagement
- Customer service
- Emotional support
- Conflict resolution
- Detail orientation
- Team collaboration
- Project management
- Staff training and development
- Inventory management
- Property inspections
- Tenant relations
- Legal documentation
- Eviction procedures
- Scheduling and planning
- Sales proficiency
- Banking software
- Transaction processing accuracy
- Cash handling expertise
- Insurance reconciliation
- FDA compliance
- Data analysis
- Payroll management
Timeline
Caregiver
GrandFather
09.2023 - Current
Property Manager Office Administrator
Babbitt Properties
03.2016 - 10.2022
Walgreens Pharmacy
Pharmacy Technician
11.2003 - 03.2007
Washington Mutual Bank
Bank Teller
04.2000 - 11.2003
Cashier
Vons Grocery store
08.1996 - 03.2000
Bachelor of Science - Political Science And Government
Southern Utah University
Associate of Applied Science - Pharmacy
San Bernardino Valley College
Associate of Applied Science - General Studies
Crafton Hills College
High School Diploma -
Yucaipa High School