Tina Parker
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Rental Sales Agent/Customer Service Representative
Avis Budget Group
08.2023 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving most issues.
- Prepared invoices, reports, financial statements and other documents using [Software] and [Software].
- Logged customer data into company CRM system to foster strong account management and rapport.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Retail Sales Associate
Clark Shoes
06.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
Tanger Outlets
09.2016 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Chartiers-Houston High School
Houston, PA06.1981
Skills
- Problem Investigations
- Mobility Devices
- Account Development
- Speaking Clearly
- Inbound Customer Calls
- Effective Customer Communication
- Personable Demeanor
- Currency Exchange
- Client Correspondence
- Employee Paperwork
- Serve Customers
- Managing Phone Systems
Timeline
Rental Sales Agent/Customer Service Representative
Avis Budget Group
08.2023 - Current
Retail Sales Associate
Clark Shoes
06.2023 - 08.2023
Customer Service Representative
Tanger Outlets
09.2016 - 06.2023
High School Diploma -
Chartiers-Houston High School
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