Summary
Overview
Work History
Education
Skills
Core Competencies
Retail Sales & Management Experience
Timeline
Generic

Tina Parker

Hutto

Summary

Results-driven sales and customer service professional with over 20 years of experience in building relationships, delivering exceptional service, and driving operational efficiency. Demonstrated expertise in leadership, conflict resolution, and problem-solving. Proficient in utilizing CRM tools, Microsoft Office Suite, and POS systems to achieve sales targets and foster customer loyalty. Exceptional at creating memorable customer experiences and effectively managing individual pipelines to consistently exceed expectations. Skilled professional ready to excel in a leadership role with a focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Developed leadership and team management skills in a fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with a focus on achieving organizational goals. Looking to transition into a new field while leveraging transferable skills to contribute effectively.

Overview

17
17
years of professional experience

Work History

Supervisor, Maintenance Operations

United States Postal Service
05.2014 - 10.2024
  • Managed teams to deliver operational efficiency in high-demand environments
  • Maintained customer satisfaction by ensuring the timely and smooth operation of systems and processes
  • Developed and implemented process improvements, reducing downtime by20%
  • Fostered strong team collaboration, driving productivity and achieving performance goals

Acting Maintenance Manager

United States Postal Service
07.2022 - 01.2023
  • Directed daily operations, focusing on enhancing performance and operational efficiency
  • Delivered creative solutions to minimize downtime, improving overall service quality

Supervisor, Customer Service

United States Postal Service
10.2012 - 05.2014
  • Delivered exceptional customer service while managing a team of window clerks and mail carriers
  • Resolved customer concerns quickly, improving satisfaction and retention
  • Mentored employees, boosting team efficiency and morale

Supervisor, Distribution Operations

United States Postal Service
05.2007 - 10.2012
  • Optimized mail distribution processes through data-driven decision-making
  • Worked collaboratively with union representatives to resolve disputes and ensure smooth operations

Acting Manager, Distribution Operations

United States Postal Service
06.2009 - 04.2011
  • Directed distribution operations, improving speed and accuracy of mail processing
  • Created strategic workflows to enhance team productivity

Education

Coursework - Business Management

Florissant Valley Community College
St. Louis, MO
01.1988

High School Diploma - undefined

Ritenour High School
Overland, MO
01.1987

Skills

  • CRM Tools & Microsoft Office Suite (Word, Excel, Teams, Office365)
  • Database Management
  • POS Systems

Core Competencies

  • Sales Strategy & Lead Conversion
  • Customer Relationship Management
  • Goal-Oriented & Results-Driven
  • Communication & Negotiation Expertise
  • Time Management & Multi-Tasking
  • Conflict Resolution & Problem-Solving
  • CRM Tools & Database Management
  • Team Leadership & Mentorship

Retail Sales & Management Experience

  • Successfully managed retail teams, driving sales and providing top-notch customer experiences.
  • Skilled in using POS systems and training teams to achieve sales targets.

Timeline

Acting Maintenance Manager

United States Postal Service
07.2022 - 01.2023

Supervisor, Maintenance Operations

United States Postal Service
05.2014 - 10.2024

Supervisor, Customer Service

United States Postal Service
10.2012 - 05.2014

Acting Manager, Distribution Operations

United States Postal Service
06.2009 - 04.2011

Supervisor, Distribution Operations

United States Postal Service
05.2007 - 10.2012

High School Diploma - undefined

Ritenour High School

Coursework - Business Management

Florissant Valley Community College
Tina Parker