Tina Parks
Garden Grove,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Membership Services Representative/DMV Clerk
Automobile Club Of Southern California
07.2020 - 04.2023
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Contributed to development of member satisfaction surveys, analyzing responses to identify areas of improvement and implementing changes accordingly.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Resolved billing discrepancies by thoroughly reviewing account details and collaborating with finance department when necessary.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Fostered positive relationships with members by actively engaging in conversation during check-in process or throughout facility usage periods.
- Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up post resolution.
- Increased efficiency and team productivity by promoting operational best practices.
- Assisted prospective and established members in person or by telephone.
- Delivered prompt service to prioritize customer needs.
- Supported development of membership policies and procedures, contributing to efficient operations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Increased membership retention through proactive outreach and timely resolution of issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Contributed to increased membership sales through personalized follow-up with prospective clients after initial contact or facility tour.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped members navigate systems, pay for services and resolve different concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Shift Supervisor
Starbucks
11.2019 - 06.2020
- Built relationships with customers and managed accounts to drive revenue and profit.
- Cultivated professional working relationships with peers and supervisors.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Implemented training programs for new hires, ensuring seamless integration into team and faster productivity contributions.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented policies and standard operating procedures for continuous improvement.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Supervised ongoing daily production phases.
- Completed cash and credit card transactions accurately using POS software.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
Education
High School Diploma -
Arlington High School
Riverside, CA06.1986
Skills
- Inbound Call Management
- Problem Resolution
- Computer Skills
- Calm Under Pressure
- Customer Relations
- Call Center Operations
- Professional telephone demeanor
Additional Information
Decorated US Army Veteran.
Timeline
Membership Services Representative/DMV Clerk
Automobile Club Of Southern California
07.2020 - 04.2023
Shift Supervisor
Starbucks
11.2019 - 06.2020
High School Diploma -
Arlington High School