Tina Patten
Centralia,IL
Summary
Detail-oriented shuttle driver committed to maintaining vehicle integrity and passenger comfort. Skilled in route management and emergency response, ensuring prompt and safe transportation for all passengers.
Overview
10
10
years of professional experience
Work History
Shuttle Driver
South Central Transit
Centralia, IL
10.2019 - 09.2025
- Safely transported passengers to various destinations within service area.
- Assisted individuals with disabilities during boarding and disembarking.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated effectively with passengers regarding schedules and routes.
- Monitored traffic conditions to ensure timely arrivals at destinations.
- Coordinated with dispatchers for efficient route management and updates.
- Documented passenger counts and reported any issues to management.
- Followed safety protocols to ensure passenger security during transit.
- Assisted passengers with boarding and disembarking the shuttle bus.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Kept shuttle and reception areas clean and organized.
- Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
- Maintained safe driving habits to protect property and general public on roadways.
- Provided friendly customer service while interacting with passengers in person and on the phone.
- Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Verified that all luggage was safely loaded onto bus prior to departure.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Adhered to all safety regulations set forth by the Department of Transportation.
- Answered questions and provided insight into local attractions and facility amenities.
- Observed traffic laws and followed established routes and schedules.
- Notified dispatch of delays due to traffic or other conditions.
- Reported any incidents or irregularities during shift to supervisor or dispatch team.
- Responded quickly and calmly in emergency situations such as vehicle breakdowns or accidents.
- Operated wheelchair lifts when necessary for disabled passengers' access onto bus.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Monitored passenger behavior to ensure compliance with company policies and applicable laws.
- Received and submitted passenger fares.
- Deescalated verbal altercations and fights between passengers.
- Recorded trip details such as time, route, stops made, fares collected, and mileage driven into logbook at the end of each shift.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Followed regular schedule of pickups for individual customers and groups.
- Notified dispatchers or company mechanics of vehicle problems.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Completed accident reports and delivered to supervisor.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
School Bus Driver Trainer
Durham Transportation
Centralia, IL
06.2015 - 09.2019
- Trained new drivers on safety protocols and operational procedures.
- Ensured compliance with state regulations and company policies during training sessions.
- Facilitated hands-on driving exercises to reinforce safe driving techniques.
- Assisted in resolving driver concerns related to training or operational processes.
- Collaborated with management to improve overall training effectiveness and efficiency.
- Developed a comprehensive orientation program for new drivers designed to acquaint them with company policies and procedures.
- Conducted evaluations of driver performance and provided constructive feedback.
- Developed training materials to enhance driver knowledge and skills.
Education
GED and Cosmetology
Kaskaskia College
Centralia, ILSkills
- Vehicle inspection
- Route planning
- Emergency response
- Safety protocol adherence
Timeline
Shuttle Driver
South Central Transit
10.2019 - 09.2025
School Bus Driver Trainer
Durham Transportation
06.2015 - 09.2019
GED and Cosmetology
Kaskaskia College