TINA PATTERSON
Mesquite,TX
Summary
Reliable and accountable employee demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional talent, work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 5+ years of experience in workforce assessment.
Overview
9
9
years of professional experience
Work History
Workforce management. Analyst
Frontier Communications
03.2015 - 03.2024
- Adjusted production schedules, equipment, and workflow to address changing demands
- Improved efficiency and reduced costs by recommending new processes and identifying problems
- Devised technology-based solutions to meet a range of operational needs
- Maximized information sharing by optimizing interfaces linking different computer systems
- Troubleshoot and resolve problems with programs and systems
- Continuously monitored industry trends in order to stay up-to-date on emerging technologies related to workforce optimization.
- Coordinated closely with department heads to align workforce needs with business objectives.
- Established clear communication channels among staff members regarding scheduling updates or conflicts.
- Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management.
- Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
- Evaluated the effectiveness of implemented solutions by monitoring key performance metrics over time, making adjustments as needed.
Education
Bachelor of Science - Accounting And Business Management
Southern New Hampshire University
Hooksett, NH03.2026
Skills
- Contract development and management
- Issue and conflict resolution
- Brand management
- Analytical thinking
- Key accounts and territory management
- Investigative research
- Network configuration
- Remote desktop services and support
- Troubleshooting and Diagnosing
- Application installations
- Hardware upgrades
- Microsoft expert
- Microsoft excel
- Service desk support
- Call center experience
- Hardware configuration
- Data Collection & Research
- Resolving issues
- Scheduling Optimization
- Workforce Planning
- Forecasting Techniques
Timeline
Workforce management. Analyst
Frontier Communications
03.2015 - 03.2024
Bachelor of Science - Accounting And Business Management
Southern New Hampshire University
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