Tina peavy
United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Merchandising Assistant Store Manager
Rite Aid
Lakewood, WA
09.2023 - 02.2024
- Reviewed daily sales and inventory levels to ensure accuracy of product availability.
- Developed visual merchandising plans for store displays, including window displays and promotional campaigns.
- Analyzed customer feedback to determine areas of improvement in store operations.
- Coached staff on proper store procedures and best practices to improve overall performance.
- Conducted regular store audits to identify areas needing improvement or corrective action.
- Implemented strategies designed to increase customer engagement with products and services.
- Ensured compliance with all company policies, procedures and safety regulations.
- Monitored stock levels across all departments to maintain adequate supplies throughout the season.
- Maximized sales opportunities through effective management of merchandise flow from backroom storage to store shelves.
- Maintained strong relationships with customers by addressing their concerns promptly and professionally.
- Organized seasonal markdowns according to corporate guidelines while ensuring profitability objectives were met.
- Collaborated with marketing team on developing creative ideas for increasing store traffic during peak seasons.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Organized and prioritized projects.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Verified purchase requisitions by comparing items requested to master list.
Store Manager
Mystic Sanctuary
University Place, WA
04.2020 - 01.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
Front End Manager
Wal-Mart Store
Airway Heights, WA
01.2016 - 08.2018
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Ensured adequate staffing levels during peak business hours.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Assisted management team in developing operational strategies that improved overall store performance.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Education
Associate of Arts - Psychology
Pierce College
Puyallup, WA06-1998
Skills
- Retail Operations Management
- Promotional Planning
- Product Merchandising
- Staff Training and Development
- Workflow Management
- Relationship Building
- Analytical Thinking
- Team Collaboration
- Needs Assessment
- Time Management
- Continuous Improvement
- Active Listening
- Analytical Skills
- Inventory Control
- Problem-Solving
- Adaptability
Affiliations
Highly Skilled Researcher and grant writer. Skilled with all forms of Microsoft Office software.
Timeline
Merchandising Assistant Store Manager
Rite Aid
09.2023 - 02.2024
Store Manager
Mystic Sanctuary
04.2020 - 01.2023
Front End Manager
Wal-Mart Store
01.2016 - 08.2018
Associate of Arts - Psychology
Pierce College
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