Tina Peralli
Middletown,CT
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
New Milford Restaurant Services
New Milford, CT
06.2014 - Current
- Reviewed shift reports to understand current numbers and trends.
- Delegated daily tasks to management streamlining daily progress and efficiency.
- Monitored daily cash discrepancies, inventory and labor expenses.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Directed management meetings.
- Supervised daily operations of three multi-million dollar restaurant's.
- Upheld great standards of leadership for employees, consistently leading by example.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members and manager's on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Applied knowledge of previous supply needs and forecast business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Led and directed team members on effective methods, operations and procedures.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
- Recruited and hired employees offering talent, charisma and experience to restaurant team
- Supervised all areas of restaurant to keep it clean and well-maintained
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Increased sales by $ 23% by establishing goals, overseeing performance and mentoring staff
- Monitored over 50 employees' day-to-day activities and made plans to rectify issues
- Tracked and analyzed profitability and key metrics of 3 establishment's to improve overall profitability and bring in new clientele
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
Multi-Unit Operation Manager
The Jan Companies
Woonsocket, RI
01.2003 - 03.2012
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 65 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Prepared annual budgets with controls to prevent overages and minimize unnecessary waste
- Increased profit by streamlining operations
Education
Associate of Business Administration - Business Management
Porter And Chester Institute - Rocky Hill
Rocky Hill, CT1998
Skills
- P&L Management
- Budgeting
- Operations management
- Cost reduction strategies
- Budgeting and forecasting
Certification
- Certified Serv Safe Proctor
- Certified Human Resources
Timeline
Operations Manager
New Milford Restaurant Services
06.2014 - Current
Multi-Unit Operation Manager
The Jan Companies
01.2003 - 03.2012
Associate of Business Administration - Business Management
Porter And Chester Institute - Rocky Hill
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