Tina Perry
McKinney,United States
Summary
Accomplished professional with a proven track record in operations management and staff leadership, notably at Kwik Kar Oil And Lube. Expert in driving efficiency improvements and fostering interdepartmental collaboration, resulting in enhanced customer retention and compliance monitoring. Skilled in data analysis and performance evaluations, demonstrating a commitment to achieving and surpassing business goals.
Overview
30
30
years of professional experience
Work History
Center Manager
Kwik Kar Oil And Lube
2022.10 - Current
- Oversee the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Reported issues to higher management with great detail.
- Check facility, employee work and service levels to maintain compliance with company and industry standards.
- Establishes performance metrics and conducts regular evaluations to identify areas for improvement and drive continuous growth.
- Promotes a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Manage daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Ensure compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Streamline scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
- Implement cost-saving measures to reduce operational expenses while maintaining high-quality services for clients.
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
Patient Scheduler
Gi Alliance
2022.04 - 2022.10
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Verified insurance coverage and obtained pre-authorizations.
- Managed waiting lists effectively, contacting patients when earlier appointments became available.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Confirmed patient appointments day before scheduled.
- Balanced provider schedules evenly between new consultations and follow-up visits for optimal care continuity.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Bus Operator
Dallas Area Rapid Transit, Dart
2019.02 - 2021.10
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Operated large vehicles in difficult urban and rural conditions.
Certified Nursing Assistant/Health Unit Coordinator
Aurora St. Luke's Medical Center
2015.08 - 2018.07
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
Resident Assistant
Alexian Village Of Milwaukee
2011.11 - 2014.07
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Documented patient information and care activities in electronic health record.
Bus Driver
Littleton Elementary School District
2008.08 - 2011.10
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Maintained Arizona driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Operated large vehicles in difficult urban and rural conditions.
Retention Customer Service Representative
Time Warner Cable-Spectrum
1999.07 - 2008.07
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
Front Desk Concierge
Manchester East Hotel And Suites
1997.01 - 1999.06
- Used internal software to process reservations, check-ins and check-outs.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained up-to-date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Processed payments accurately, balancing cash drawer at the end of each shift.
Collections Representative
Payco American Corporation
1994.10 - 1996.11
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
Education
GED -
Milwaukee Area Technical College
Milwaukee, WI12.2005
Skills
- Operations Management
- Staff Leadership
- Interdepartmental Collaboration
- Facility Management
- Data Analysis
- Compliance Monitoring
- Sales proficiency
- Operations Oversight
- Customer Service
- Facility Maintenance
- Hiring and Onboarding
- Account Management
- Employee Development
- Decision-Making
- Proficient in Microsoft Office
- Schedule Management
- Team Leadership
- Performance Evaluations
- Staff Management
- Management Team Building
- Payroll Administration and Timekeeping
- Records Organization and Management
- Goal Setting
- Customer Retention
- Purchasing and planning
- Budget Control
- Desktops, Laptops, and Mobile Devices
- Delegating Work
- Product Promotion
- Client Account Management
- Sales Tracking
- Direct Sales
- Staff training/development
Timeline
Center Manager
Kwik Kar Oil And Lube
2022.10 - Current
Patient Scheduler
Gi Alliance
2022.04 - 2022.10
Bus Operator
Dallas Area Rapid Transit, Dart
2019.02 - 2021.10
Certified Nursing Assistant/Health Unit Coordinator
Aurora St. Luke's Medical Center
2015.08 - 2018.07
Resident Assistant
Alexian Village Of Milwaukee
2011.11 - 2014.07
Bus Driver
Littleton Elementary School District
2008.08 - 2011.10
Retention Customer Service Representative
Time Warner Cable-Spectrum
1999.07 - 2008.07
Front Desk Concierge
Manchester East Hotel And Suites
1997.01 - 1999.06
Collections Representative
Payco American Corporation
1994.10 - 1996.11
GED -
Milwaukee Area Technical College
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