Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tina Philyaw

Tina Philyaw

Burlison,TN

Summary

Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively. Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs. Recognized for successfully turning around a struggling company's operations in order to achieve longterm growth. Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising. Professional who is both energetic and poised. Customer-focused professional with [Number] years of experience in the [Industry] sector. Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about. Determined and skilled at implementing profit-generating goals and strategies for sales teams. Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment. Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments. Ready to offer exceptional leadership and planning abilities to take on new role in [Type] setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in [Industry] standards and market trends. [Job Title] who is proactive and meticulous, with over [Number] years of experience in the [Type] industry. Dedicated Assistant Manager with [Number] employee management experience. By monitoring sales and employee performance, coaching staff on proven sales methods, and [Action], we were able to meet our sales goals. Discussing sales performance, maintaining accountability, [Action], and leading inventory management are all examples of successful employee engagement. [Skill], [Skill], and [Skill] are all well-trained. Assistant Manager with experience providing the leadership required for increased sales and profit margins. Encourages open communication with employees and provides feedback to help them perform better at work. Dynamic application of [Skill] and [Skill] in a fast-paced business environment. Proven track record of developing long-term relationships with happy customers. For [Type] organizations, [Number] years of increasing sales and profit margins. Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction. [Language]-fluent professional with a friendly demeanor. As a management leader and a meticulous number cruncher focused on overall operational performance, she is equally skilled. Professional sales manager with [Number] years of experience in a variety of fields. Outstanding customer satisfaction requires a high level of effectiveness and knowledge. Self-starter who is passionate about enhancing store operations and lowering costs. To maintain staff satisfaction and performance targets, establish and enforce consistent standards and procedures. Engaging and upbeat personality with the ability to recruit, train, and coach new employees to help the company achieve its brand and growth goals. Sales, personnel management, accounting, and inventory management are all areas in which I excel. Ability to use sound judgment and independent decision-making skills to positively impact company success. Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities. Optimize long-term success by effectively balancing targets with resources. Individual with a team-oriented attitude and well-honed [Skill] and [Skill] skills. Provides exceptional customer service and sets an example for others to follow. [Job Title] with [Number] years of experience supervising employees in [Type] retail environments. Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency

Overview

28
28
years of professional experience

Work History

Training Ambassador

Amazon
Memphis, TN
11.2022 - Current
  • Adapted existing curriculums to meet specific needs of individual learners.
  • Facilitated group discussions among participants to share best practices in the field.
  • Monitored progress reports from trainers and provided support when needed.
  • Ensured compliance with applicable laws, regulations, policies, procedures and standards relating to safety and health issues in the workplace.
  • Loaded and unloaded materials onto trucks using appropriate tools and techniques while adhering to safety protocols.
  • Received, stored, picked, packed, labeled, and shipped products according to established guidelines.
  • Conducted regular audits of inventory levels and storage locations.
  • Assisted with the development of standard operating procedures for ICQA processes.
  • Ensured proper labeling of items before storing them in their designated areas.
  • Utilized material handling equipment such as pallet jacks, forklifts, and order pickers in a safe manner.
  • Worked closely with team members on special projects as needed.
  • Monitored warehouse operations to ensure compliance with safety regulations and quality standards.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Used pallet jacks to move items to and from warehouse locations.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Verified that product was loaded correctly onto trailers for shipping purposes.
  • Utilized RF scanners to check product location codes for accurate placement of goods in designated areas.
  • Operated electric pallet jacks, hand carts, and other material handling equipment as needed.
  • Loaded and unloaded trucks with palletized products using a dock forklift.
  • Ensured safe operation of the dock forklift at all times.
  • Adhered to OSHA regulations related to safety practices while operating a dock forklift.
  • Followed proper loading techniques when stacking product onto pallets or shelves using the lift truck.
  • Provided support during peak periods such as holidays or special events when additional assistance is required.
  • Inspected freight for damages upon receipt and reported discrepancies to management accordingly.
  • Maintained a clean work area to ensure safety standards were met.
  • Maintained current forklift training and certification as required by company policies.
  • Inspected lifts before use to prevent damage to goods.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Reported safety and quality issues to management.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Developed safety protocols and procedures for the organization.
  • Conducted safety audits on a regular basis to assess compliance with established policies and procedures.
  • Conducted regular employee training sessions on workplace safety rules and regulations.
  • Collaborated with management teams in identifying areas where additional safety training may be needed.
  • Provided guidance on safe work practices to employees at all levels of the organization.
  • Encouraged workers' participation in creating a culture of safety throughout the company.
  • Managed safety and health programs, enforcing compliance with occupational health and safety regulations.

Mail Carrier

United States Postal Office
Yorkville, IL
04.2022 - 11.2022
  • Sorted mail to be delivered according to route and customer address.
  • Provided assistance in sorting large volumes of mail at post office facility.
  • Operated a vehicle in accordance with safety regulations.
  • Kept up-to-date knowledge of postal rates, regulations, and procedures.
  • Informed customers of package arrival or delays when necessary.
  • Assisted other carriers with their routes as needed during peak periods.
  • Collected signatures from recipients of registered mail items.
  • Conducted regular check-ins with supervisors throughout the day.
  • Performed regular maintenance checks on assigned vehicle.
  • Scanned packages for delivery tracking.
  • Reported any damaged or missing mail items to supervisor immediately.
  • Ensured compliance with federal laws related to privacy protection.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.

Assistant Manager

Fresh Thyme Market
Joliet, IL
02.2017 - 03.2022
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
  • Worked with the team to improve efficiency on various projects
  • Communicated with managers from other departments to maintain transparency
  • Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
  • Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
  • Interacted with customers to assess their needs and recommend products or services
  • Coordinated with other departments to ensure consistency
  • Instructed team members on how to implement successful operational and sales strategies
  • Maintained professional relationships with suppliers and customers
  • Managed scheduling, inventory control, and stocking.

Owner

Chicago Dawgs Food Truck
Joliet, IL
04.2013 - 05.2017
  • Kept a close eye on the business bank account, analyzing spending and earnings and keeping track of changes in funds
  • Was in charge of key accounts, which included developing sales presentations and marketing campaigns to boost product sales and brand awareness
  • Negotiated vendor pricing on [Type] and [Type] products and services to cut costs and increase profit margins
  • Kept up with current [Product] trends by attending over [Number] tradeshows each year to see and buy [Product] for resale
  • Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits
  • Kept up with market trends in order to determine the best prices for goods and services and to seize new opportunities.

Owner Founder

Grey's Construction
Naperville, IL
03.2015 - 05.2017
  • Managed employees by motivating, [Action], and [Action]
  • Devised action plans and strategies to boost job satisfaction and performance at work and at home
  • Managed, trained, and motivated [Job title]s and [Job title]s to continually improve their knowledge and abilities in the [Industry] field
  • Provided clients with customized and effective solutions that met their specific needs
  • Implemented operational strategies and effectively built customer and employee loyalty through [Task] and [Task]
  • Created and managed a $[Amount] annual budget with effective controls to avoid overspending and support sustainability goals
  • Made decisions and managed operational plans.

Secretary Receptionist

USA Hoist
Crest Hill, IL
01.2013 - 04.2013
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Kept track of everything
  • Identified appropriate [Type] solutions within the anticipated price range by determining customer needs through careful and active listening skills
  • Kept an eye on things
  • Efficiently operated [Type] systems to assess real-time weather data
  • In charge of day-to-day operations and equipment maintenance in the [Type] department
  • Check voice messages, emails, and faxes for client or insurance information
  • Schedule meetings with clients
  • Used [Software] to accurately enter data into a batch ticketing system
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions
  • Ranked in the top [Number]% for customer satisfaction among [Number] competing [Job titles]
  • Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments
  • Provided each customer with exceptional service by listening to their concerns and answering their questions.

Correctional Officer

Indiana Women's Prison
Indianapolis, IN
01.2000 - 03.2007
  • Head counts, visitor logs, and scheduled activities were all used to keep track of inmates
  • Was in charge of creating and maintaining arrest files for all inmates who were processed through the jail
  • Looked into attempted escapes and conducted searches for inmates who had gotten away
  • Built solid relationships with staff and residents to keep institution safe and secure
  • Presided over disciplinary hearings and made sentencing recommendations
  • Was able to apprehend evading inmates by following procedures that ensured their safety
  • Was in charge of the daily activities of the youth, including school, meals, and recreation
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects
  • Was in charge of [Number] inmates who were housed in a maximum security unit
  • Completed sanitation and maintenance inspections in the dorms and reported the findings to management
  • Was in charge of determining and assigning inmates to appropriate housing
  • Looked for contraband throughout the building and grounds, as well as in the living quarters and work areas
  • Physically restrained juveniles when disturbances required physical intervention
  • Delivered inmates to work sites and returned them safely following protocols
  • In charge of [Number] juveniles in a correctional residential facility
  • Observed residents' behavior both individually and in groups
  • Was in charge of [Number] inmates who were housed in a [Type] security unit
  • Observed and supervised inmates during visits, meal times, recreation, phone calls, and showers
  • Restrained juvenile inmates when disturbances necessitated physical intervention
  • Conducted regular dorm sanitation and maintenance checks and reported the findings to the appropriate personnel
  • Was in charge of inmate intake and processing, which included paperwork, searches, interviews, and fingerprinting
  • Answered questions from the general public, other staff, inmates, and visitors to resolve concerns
  • Intake paperwork, fingerprinting, and searches were all completed by me
  • Ensured that holding areas were kept clean and that prisoners were fed on time
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates
  • Arranged for inmates' medical and dental care
  • Escorted inmates to and from their cells, as well as to and from court, hospitals, and medical appointments
  • Checked for contraband, cleanliness, and safety at work sites and crew trucks
  • Established healthy relationships and maintained professional boundaries with the resident offenders correctional institution
  • Cleaned prisoner holding areas to prevent the spread of disease or infection
  • Processed inmates for release and booked new inmates into the facility
  • Was in charge of directing and supervising juvenile movement during various activities both on and off campus
  • Made rounds and conducted head counts and roll calls at predetermined intervals
  • Forms, reports, logs, records, and activity journals were prepared, processed, and maintained by me
  • Counted people on a regular basis and in an emergency
  • Cleaning supplies, comfort items, laundry, and all basic meals were distributed by me.

Hazardous Materials Specialist

FedEx Ground
Memphis, TN
04.1996 - 03.2000
  • Loaded flight containers with hazardous chemicals and knowing which chemical went where and what chemical couldn't be next to another
  • Before the airplane or flight could take off the container had to be inspected by the pilot and approved
  • Quarantined chemicals while adhering to company policies, EPA regulations, Department of Transportation regulations, and disposal site protocols
  • Followed company policies as well as federal and local regulations to keep the team and the public safe
  • Was in charge of all tasks delegated to me, including [Task] and [Task]
  • Assisted in the creation of [Type] procedures
  • Kept my [Type] knowledge up to date by doing [Task] and [Task]
  • Was in charge of monitoring devices like oxygen and gas monitors, as well as a mercury vapor analyzer
  • Used hand and power tools, hydraulic tools, and other extrication equipment to complete search and rescue tasks
  • Developed a reputation for punctuality and hard work
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Education

High School Diploma -

Steinmetz High School
Chicago, IL
01.1993

High School Diploma -

Covington High School
Tennessee
01.1993

Some College - Business and Accounting

Joliet Junior College
Joliet, IL

Skills

  • Sales
  • Employee training
  • Daily planning
  • Scheduling
  • Customer service
  • Turnaround operations
  • Leadership
  • Problem-solving
  • Mentoring
  • Goal-setting
  • Profit generation
  • Collaboration
  • Operations coordination
  • Team management
  • Relationship cultivation
  • Strategic planning
  • Customer satisfaction
  • Communication
  • Inventory management
  • Staff recruitment
  • Decision-making
  • Executive management
  • Operational performance
  • Customer engagement
  • Language fluency
  • Number crunching
  • Payroll management
  • Budget management
  • Conflict resolution
  • Training and development
  • Business strategy
  • Issue resolution
  • Cash register handling
  • Stocking
  • Credit card transactions
  • Active listening
  • Opening and closing procedures
  • Administrative knowledge
  • Sales goal achievement
  • Marketing
  • Data entry
  • Entrepreneurship
  • Multi-tasking
  • Strategic business partnerships
  • Personable
  • Contract management
  • Organization ability
  • Team player
  • Consulting
  • Excellent communication skills
  • Shipment processing
  • Upselling techniques
  • Sales growth
  • Strong work ethic
  • Detail-oriented
  • Recruiting and interviewing
  • Accurate money handling
  • Employee performance evaluations
  • Skilled problem solver
  • Staff training and development
  • Sales experience
  • Goal-oriented
  • Retail sales
  • Staff management
  • Cash register familiarity
  • Natural leader
  • Customer-oriented
  • Basic administrative knowledge
  • Consistently meets sales goals
  • Training
  • Hazardous materials handling
  • Coaching and Mentoring
  • Employee Coaching
  • Verbal and written communication
  • Presentation
  • Schedule Coordination

Timeline

Training Ambassador

Amazon
11.2022 - Current

Mail Carrier

United States Postal Office
04.2022 - 11.2022

Assistant Manager

Fresh Thyme Market
02.2017 - 03.2022

Owner Founder

Grey's Construction
03.2015 - 05.2017

Owner

Chicago Dawgs Food Truck
04.2013 - 05.2017

Secretary Receptionist

USA Hoist
01.2013 - 04.2013

Correctional Officer

Indiana Women's Prison
01.2000 - 03.2007

Hazardous Materials Specialist

FedEx Ground
04.1996 - 03.2000

High School Diploma -

Steinmetz High School

High School Diploma -

Covington High School

Some College - Business and Accounting

Joliet Junior College
Tina Philyaw