Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Pichon

Hammond,LA

Summary

Human Resources/Agency Coordinator/office manager with 30 years of experience in the Insurance and Clerical field. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Per Diem Recruiter

Advantage Medical Professionals
12.2020 - Current
  • Credentialing
  • Background checks through peoples facts
  • Developed strong relationships with candidates throughout the recruitment process, creating positive experiences that enhanced employer brand reputation.
  • Contingent client management
  • Sales force
  • Utilize nurses for license
  • Utilize E-verify
  • Prepare clinicians profile for contracts
  • Tedious downloading and uploading documents to clinicians portal
  • Answer busy phones
  • Check references to verify a candidate’s work history, skills, and experience
  • Set up direct deposits and tax deductions
  • Assist clinicians with the onboarding process
  • Submits online investigation requests and assists with new-employee background checks.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events
  • Enhanced client satisfaction with timely placements of top-tier healthcare professionals in various positions.

Human Resources/ Agency Coordinator/Front Office Manager

Transamerica Life Insurance Company
03.2017 - 11.2020
  • Assist in Underwriting
  • Order supplies for the office
  • Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.

Senior Clerk

AIG Insurance
11.1991 - 05.2016
  • Assisted with General Manager tasks that were given to me directly
  • Processed Death claims
  • Processed Loan and cash surrender applications
  • Handled complex customer inquiries related to billing issues, ultimately improving customer satisfaction levels.
  • Participated in special projects as needed, applying strong analytical skills to drive successful outcomes.
  • Maintained accounting database by entering data into computer system.
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Followed up with customers on unresolved issues.

Education

Associate's degree - Dental Assisting

Eastern College of Health Vocations-New Orleans
Metairie, LA
08.2013

High School Diploma -

Andrew Jackson
Chalmette, LA
05.1988

Skills

  • Multi-line Phone Systems
  • Underwriting
  • Microsoft Office
  • Microsoft Word (10 years)
  • Loan Origination
  • Customer Service (10 years)
  • Human Resources
  • Recruiting
  • Cold calling
  • Typing
  • Administrative experience
  • Organizational skills
  • Inside sales
  • Performance Evaluation
  • Salary Negotiation
  • Outbound Calling
  • Talent management
  • Claims review

Certification

  • Dental Assistant
  • Driver's License

Timeline

Per Diem Recruiter

Advantage Medical Professionals
12.2020 - Current

Human Resources/ Agency Coordinator/Front Office Manager

Transamerica Life Insurance Company
03.2017 - 11.2020

Senior Clerk

AIG Insurance
11.1991 - 05.2016

Associate's degree - Dental Assisting

Eastern College of Health Vocations-New Orleans

High School Diploma -

Andrew Jackson
Tina Pichon