Tina Plankey
Lanesborough,MA
Summary
Dedicated Employee. Senior Office Manager experience. Thirty one years of experience in healthcare and administrative roles. Skilled in intake coordination, billing processes, Proven ability to triage intake requests, facilitate referral, and manage scheduling for therapy services. Adept at handling stress, communicating effectively, and providing excellent customer service. Experienced in Customer Service in a healthcare setting. Proficient in Microsoft Office. A motivated and trustworthy professional with a strong work ethic and ability to work independently or as part of a team.
Overview
32
32
years of professional experience
Work History
Clinical Service Representative Float
Berkshire Health Systems
Pittsfield
02.2026 - Current
- Covering absences of CSR's in the Berkshire Faculty Services Practices.
- Patient Registration.
- Checking patients in and ensuring demographic information is updated and correct insurance is being billed.
- Checking patients out and providing a followup appointment if necessary.
- Insurance verification.
- collection of payments.
- Scheduling for providers.
- Appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.
Senior Office Manager
The Brien Center
Pittsfield
04.2024 - 01.2026
- Providing supervision over client services support staff
- Addressing billing and insurance issues with clients who check in
- Collecting copays and setting up sliding scale fee payments.
- Checking insurance eligibility. Obtaining registration information for new and returning clients.
- Managing Medical records, Uploading current information into charts. Processing record requests in a timely manner.
- Scheduling psychiatric medication and evaluations appointments.
- Answering phone calls and triaging to appropriate persons and or programs.
- Providing clerical support to Clinicians and Medication, psychiatric providers.
- Maintaining waiting room area.
- Ordering office supplies.
Intake Coordinator
The Brien Center
Pittsfield
09.1994 - 04.2024
- Receive and triage all intake requests.
- Meeting with clients to sign registration paperwork, collect insurance information and go over agency policy forms.
- Enter identifying information into the computer.
- Determine appropriate department assignment.
- Act as liaison with other Brien Departments, as well as outside public programs to facilitate referrals to them and out-patient services.
- Reminder phone calls and or letter of reminder for intake.
- Tracking and reporting to probation, client's progress with court ordered services.
- Entering Data into our State billing program for statistical purposes and billing for our State Contract.
- Centralized scheduling for a team of therapists.
- Ability to use EIM/ESM Management software, Advantage Edge ARPLUS 8.50, CMHC and Ehana.
- Training in April 2013/EIM/ESM invoice
Animal Caretaker
Sonsini Animal Shelter
Pittsfield
06.2018 - 09.2023
- Cleaning dog Kennels/cat cages
- Answering phones
- Processing adoption application
- Feeding and watering animals and dispensing medications.
- Blood draws and vaccinations
- Micro chipping animals
- Walking dogs
- Loving up the animals
- Photographing animals and sharing on social media
Education
Graduate -
Taconic High school
06-1987
Skills
- Scheduling proficiency
- Organizational skills
- Good communications skills
- Responsible and completes tasks on time
- Works well under pressure
- Works well independently
- Works well with a team
- Dependable in following directions and schedules
- Strong work ethic
Timeline
Clinical Service Representative Float
Berkshire Health Systems
02.2026 - Current
Senior Office Manager
The Brien Center
04.2024 - 01.2026
Animal Caretaker
Sonsini Animal Shelter
06.2018 - 09.2023
Intake Coordinator
The Brien Center
09.1994 - 04.2024
Graduate -
Taconic High school