Tina Plantillas

• Managed projects efficiently, ensuring timely delivery and high-quality results.
• Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
• Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
• Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.

• Analyzed weekly Tableau reporting considering market trends and recommend strategies to Executives by providing clear communication, based on data, and taking ownership to ensure key metrics are met by deadline
• Established strong relationships with stakeholders through transparent communication channels that enhanced collaboration across departments.
• Led change management initiatives that resulted in seamless transitions during corporate restructuring efforts and systems implementations.
• Coordinated efforts between various departments to ensure successful completion of large-scale projects on time.

• Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
• Designed training materials to improve the skills and knowledge of the support team, enhancing overall productivity.
• Streamlined support processes for increased efficiency and better response times.
• Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.

• Implemented rigorous due diligence procedures when evaluating new business opportunities to minimize potential risks and protect company interests resulting in 2020 Wholesale Credit All-star award
• Decipher credit agreements, collateral documentation, loan approvals as well as policy and procedure to resolve any gaps between process and credit policies to identify creative solutions while developing strong relationships and collaborating with Operations in order to determine a clear end to end process
• Promoted change in the Credit Exceptions Initiative by creating effective strategies using data analytics to identify Risk by legally binding exposure, uncovering root causes and trends leading to immediate resolution and a 40% improvement in Material Credit Exceptions in the first 6 months
• Increased customer satisfaction with timely response to inquiries, providing clear explanations on credit decisions and procedures.
• Maintained strong relationships with clients to facilitate open communication channels, fostering trust and loyalty.

• Organize operational procedures by documenting processes in order to stay efficient and compliant, in addition to building/maintaining customer relationships and business for a start-up Meal Prep/Café
• Lowered operating costs and eliminate waste by 3% by repurposing and donations
• Maintained excellent customer service, products and communication resulting in 5 star ratings on Yelp, FaceBook, and Google Reviews
• Consistently maintained growth by keeping customers happy and healthy resulting in an average of 55% new customer acquisition for 6 consecutive months.

10 years of commercial franchise experience spanning over 2 roles.