Tina Popli
Dublin,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Extended Stay America
Pleasanton, California
05.2024 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Maintained accurate records of all transactions within the hotel software system.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Handled customer complaints professionally and efficiently.
- Encouraged customers to provide feedback on their stay experiences.
- Ensured compliance with hotel policies and procedures.
- Provided guidance to new team members on how to perform tasks correctly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Operations Supervisor
Airleaf Travel
Pleasanton, CA
03.2022 - 04.2023
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Maintained accurate records of employee attendance and performance reviews.
- Prepared reports on operational performance metrics and presented them to management team.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
Education
Bachelors - Hotel Management
Institute of Hotel Management
India 04-2002
Some College (No Degree) - Business Management
Aima
India Skills
- Customer Service
- Event Planning
- Guest Relations
- Documentation And Reporting
- Cash handling experience
- Detail Oriented
- Financial Transactions
- Payment Processing
Timeline
Guest Service Representative
Extended Stay America
05.2024 - Current
Operations Supervisor
Airleaf Travel
03.2022 - 04.2023
Bachelors - Hotel Management
Institute of Hotel Management
Some College (No Degree) - Business Management
Aima