Tina Posey

Server

Fiery Crzn

Denham, LA

11.2017 - Current

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Checked identification for minimum age for sale of alcoholic beverages.
Bussed and reset tables to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills and handle complimentary items.
Increased sales significantly by upselling higher-end products to customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Noted special patron requests and followed up with kitchen to confirm delivery.
Cultivated warm relationships with regular customers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Served Type, Type and Type beverages and offered refills.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Checked guests' identification before serving alcoholic beverages.
Inspected dishes and utensils for cleanliness.
Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
Asked customers for feedback, solved problems and filled drinks throughout meal.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Checked over Number daily IDs to verify ages and uphold State liquor laws.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Processed orders and sent to kitchen employees for preparation.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collected orders and relayed them to bartenders quickly and accurately.
Answered customers' questions, recommended items and recorded order information.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Shift Lead Manager

Cafe Green

Denham Springs, LADenham Springs

11.2016 - Current

Exercised composure under pressure and in escalated customer service scenarios.

FRONT DESK AGENT,

MAIN STAY SUITES

Baton Rouge, LA

11.2016 - 11.2017

Cashier / General Merchandise Stocker

Dollar Tree

Denham Springs, LA

03.2015 - 11.2017

Server

Lots Of Rado

Amite, LA

04.2009 - 03.2011

Overview

Work History

Server

Shift Lead Manager

FRONT DESK AGENT,

Cashier / General Merchandise Stocker

Server

Education

Gt -

Skills

Timeline

Server

Shift Lead Manager

FRONT DESK AGENT,

Cashier / General Merchandise Stocker

Server

Gt -

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