Tina Postlethwaite
Dallas,TX
Summary
Experienced Supervisor adept at leading team members to ensure on-time job completion. Skilled in task assignment, employee training, feedback provision, conflict resolution, and company procedure implementation. Possess excellent communication and listening abilities. Provide effective leadership and vision to motivate teams in achieving goals.
Overview
21
21
years of professional experience
Work History
Supervisor Claims and Client Support
Arteriors Home
1901 Midway Rd Suite 100 Lewisville Tx 75056
05.2014 - Current
- Develop, manage, and coach team leads to cultivate successful teams in Claims and Client Support departments.
- Monitor phone and ticket queues for efficient team operations.
- Track, analyze, and report on various service center metrics.
- Collaborate with cross-functional teams to establish and refine Standard Operating Procedures (SOPs) for streamlined processes.
- Conduct monthly performance evaluations and technical audits, providing constructive feedback for improvement.
- Serve as a project manager for department-level initiatives aligning with business objectives.
Warranty Administrator/Office Manager
Five Star Ford Of Plano
4400 West Plano Parkway 75093
12.2008 - 04.2014
- Submitted all Ford Warranty claims to Ford for payment, ensuring accuracy and timeliness.
- Oversaw cashier's office operations, ensuring adherence to policies and procedures.
- Managed payroll duties for technicians and hourly employees.
- Provided administrative support as secretary to the Service Manager.
- Implemented and managed a rental vehicle program for customers.
- Conducted interviews for prospective applicants.
- Managed journal entries and reconciled warranty schedules.
- Attended weekly Accounts Receivable (A/R) and Accounts Payable (A/P) meetings regarding warranty schedules.
Warranty Administrator/Office Manager
Leadership Ford
Dallas TX
11.2002 - 11.2008
- Collaborated with the contracting department to resolve payer issues efficiently.
- Facilitated the training of new staff members on warranty procedures, contributing to a knowledgeable team proficient in managing intricate claims.
- Enhanced customer transparency by delivering comprehensive explanations of vehicle warranty coverage during the onboarding process.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain thedealership's reputation for quality service delivery.
- Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
No Degree - Business Administration And Management
DCCCD
Dallas, TX05.2025
Skills
- Idea Development and Brainstorming
- Policy Enforcement
- Goal-Oriented
- Analytical Thinking
- Proficient in CRM tools, with 3 years of experience
- Experienced user of Talk Desk phone system
Timeline
Supervisor Claims and Client Support
Arteriors Home
05.2014 - Current
Warranty Administrator/Office Manager
Five Star Ford Of Plano
12.2008 - 04.2014
Warranty Administrator/Office Manager
Leadership Ford
11.2002 - 11.2008
No Degree - Business Administration And Management
DCCCD