Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Poulin

New Portland,ME

Summary

Transportation Dispatcher with comprehensive knowledge in coordinating and directing vehicle movements. Possess strong command over dispatching procedures, route planning, and logistical problem-solving. Effective communication skills, time management abilities, and commitment to safety protocols.

Overview

32
32
years of professional experience

Work History

Transportation Dispatcher

Pike Industries
Fairfield, ME
04.2018 - Current
  • Received and scheduled customer orders for transportation services.
  • Monitored drivers' progress
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Researched alternate routes when necessary due to traffic or road conditions.
  • Provided support to drivers regarding directions, paperwork, and payments.
  • Lead 50 drivers and internal employees daily to ensure daily TPR needs are met for construction and third-party sales.
  • Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
  • Ensured compliance with Federal Motor Carrier Safety Regulations.
  • Investigated any customer complaints or issues relating to quality assurance standards.
  • Tracked all shipments using GPS technology in order to provide real-time updates and payment approval.
  • Supervised employees and vendors to ensure that materials were transported accurately to and from specified locations, while adhering to safety standards.
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Effectively resolved complaints by working closely with construction and vendors.
  • Trained and evaluated employees to ensure work performance met company standards.
  • Utilized active listening and intelligent, open-ended questioning to help build lasting relationships with vendors.
  • Responded to customer messages regarding delivery issues in a timely fashion.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.
  • Prepared daily work and run schedules.
  • Dispatched drivers to meet daily delivery needs for Construction and customers.

QC/QA Engineer

Tilcon
Fairfield, ME
04.1997 - 07.2018
  • Performed inspections of raw materials and manufactured products to ensure adherence to quality standards.
  • Analyzed non-conforming material and identified the root cause using statistical methods.
  • Conducted internal audits and corrective action investigations.
  • Provided technical support on quality system issues and implemented corrective actions.
  • Maintained records of all quality assurance activities, including MDOT data.
  • Reviewed sampling and testing specifications, and other documents to ensure compliance with quality standards.
  • Created reports summarizing the results of all QA and QC activities for management review, and timely disputing of data outside of the criteria.
  • Assisted in training personnel on proper inspection, sampling techniques, and documentation practices.
  • Documented all test results according to established protocols, and reported them within 24 hours to MDOT.
  • Participated in mix design reviews to identify potential manufacturing issues before they arise.
  • Monitored production processes to ensure that they are being executed according to approved procedures.
  • Performed calibration checks on QC equipment used in the producing MDOT materials.
  • Held quality control meetings to drive continual improvement of production.
  • Trained and coached employees by explaining quality procedures, rules and regulations.
  • Wrote performance reviews and assisted with hiring processes.

Equipment Operator

Tilcon
Fairfield, ME
05.1993 - 11.1997
  • Operated a variety of heavy equipment, such as backhoes, bulldozers, skid steers, graders, and skidders, to move earth and materials.
  • Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
  • Loaded and unloaded trucks with excavated material for transport to designated areas.
  • Transported material from one location to another using dump trucks, and driving water trucks on construction jobs.
  • Assisted in the setup of job sites by laying out grade stakes, setting grades for pipe placements, and grade setup for proper drainage on road construction jobs, per project specifications.
  • Monitored operation of equipment to ensure proper functioning in accordance with safety regulations.
  • Followed established procedures for safely operating machinery while adhering to company policies at all times.
  • Worked closely with surveyors, engineers and other personnel onsite during construction projects.
  • Conducted regular inspections of work area for hazardous conditions that could impact safe operation of equipment.
  • Performed routine cleaning tasks on assigned equipment before returning it back into service.
  • Participated actively in weekly safety meetings held by the site manager.
  • Performed grading of site land and smoothed surfaces as part of projects or finish work.

Education

High School Diploma -

Carrabec High School
Anson, ME
06-1981

Skills

  • Logistical Coordination
  • Conflict resolution techniques
  • Issue resolution
  • Team collaboration
  • Oral and written communications
  • Critical Decision-making
  • Telephone etiquette
  • Dispatch of drivers
  • Transportation management
  • Customer relations
  • Safety processes and procedures
  • Staff training and development
  • Transportation regulations
  • Documentation and paperwork

Timeline

Transportation Dispatcher

Pike Industries
04.2018 - Current

QC/QA Engineer

Tilcon
04.1997 - 07.2018

Equipment Operator

Tilcon
05.1993 - 11.1997

High School Diploma -

Carrabec High School

Similar Profiles

CREATE PROFILE
Tina Poulin