Tina Prewitt
Westminster,CO
Summary
Retail management professional with solid track record in optimizing store operations. Consistently maintained strong communication skills with providers, customers and associates that fostered productive business relationships. Proven ability to lead teams and adapt to changing business needs by utilizing data analysis to create game plans with providers, associates and leadership team. Focused on driving sales and maintaining collaborative work environment and learning key behaviors of management and sales teams to identify talent and opportunities.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Northern Arizona University
05.2023 - Current
- Managed and oversaw annual budget
- Billed and Received monthly payments implementing various accounting procedures.
- Provided administrative support to staff, including scheduling meetings and appointments, preparing agendas, filing, data entry, emails and incoming calls.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail, coordinating with vendors and service providers.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Coordinated travel arrangements for employees and clients as needed.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Assistant Store Manager
Walmart
11.2017 - 12.2019
- Supervised daily store operations, ensuring compliance with corporate policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Analyzed sales data to identify trends, improving inventory management and product placement strategies.
- Coordinated scheduling for staff to optimize coverage during peak hours, enhancing customer satisfaction.
- Implemented loss prevention strategies, reducing shrinkage through effective training and surveillance measures.
- Developed promotional displays that increased product visibility and drove sales during seasonal events.
- Collaborated with department managers to streamline processes, improving overall store performance metrics.
- Led team meetings to communicate goals, motivate staff, and reinforce company values in service delivery.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Achieved strong rapport with providers, vendors, associates and leadership/management team by maintaining strong communication.
- Increased productivity for backroom (stock) by 10% through implementation of proven practices.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Assistant Store Manager
Home Depot
08.2007 - 12.2016
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Maintained organized store environment for customer and employee health and safety.
- Built employee knowledge with training and mentoring.
- Assisted with training staff on all internal operational functions.
- Coached employees on customer service and selling techniques.
- Assisted in recruiting process, hiring and retaining top talent.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by reducing shrinkage through loss prevention strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised daily store operations, ensuring compliance with corporate policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Analyzed sales data to identify trends, improving inventory management and product placement strategies.
- Collaborated with department managers to streamline processes, improving overall store performance metrics.
- Led team meetings to communicate goals, motivate staff, and reinforce company values in service delivery.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Education in Education and Business -
Marshall University
Huntington, WVAccounting/Data Processing - Accouting
Vocational Technical School
Huntington, WVSkills
- Administrative support
- Data entry
- Computer skills
- Computer proficiency
- Office administration
- Problem-solving
- Documentation and recordkeeping
- Microsoft Office Suite
- Critical thinking
- Data management
- Accounting skills
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Able to work independently
- Discreetly handle confidential information
- Scheduling meetings
- Microsoft Word
- Time management
- Customer and client relations
- Strong problem solver
- Scheduling
- Professional communication
- Excel spreadsheets
- Verbal communication
- Deadline oriented
- Relationship building
- Meticulous attention to detail
- Client relations
- Project management
- Strategic planning
Accomplishments
- Investigated, identified and reconciled account discrepancies totaling $100,000 in company savings.
- Recognized by customers and District Manager for expedient and effective service.
- Increased sales productivity 29% by implementing numerous process improvements.
- Assisted management with the training of 25 new staff members.
- Accomplished improvement of productivity by 5% through implementation of proven practices.
- Managed inventory and office budgeting for supplies for busy office of 7 employees.
LANGUAGES
Spanish
Professional Working
American Sign Language
Native or Bilingual
Timeline
Administrative Assistant
Northern Arizona University
05.2023 - Current
Assistant Store Manager
Walmart
11.2017 - 12.2019
Assistant Store Manager
Home Depot
08.2007 - 12.2016
Accounting/Data Processing - Accouting
Vocational Technical School
Education in Education and Business -
Marshall University