Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Work Availability
Work Preference
Reading, Listening, Researching, etc.
Timeline
Generic
Tina Pringle

Tina Pringle

Huntsville,Alabama

Summary

To obtain a position that showcases strong administrative, analytical, communication, research, media, computer, data entry, and excellent Customer Service skills while highlighting the ability to work well with various internal and external stakeholders. Reliable for National remote/remote work as well. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable administrative assistance enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

38
38
years of professional experience

Work History

Caretaker

10.2021 - Current
  • Schedules and transports patients to doctor’s appointments
  • Assists patients with day-to-day tasks such as dressing and bathing
  • Administers medication at appropriate times as instructed by pharmacist
  • Washes clothes and changes out bedding to ensure patients are kept in clean environment
  • Maintains landscaping by watering plants, flowers, and grass
  • Receives mail and packages on patients’ behalf, sorts, and delivers daily
  • Runs necessary errands such as picking up prescriptions and shopping for groceries
  • Maintains household by keeping each room tidy.

Administrative Assistant

Oncor Electric Delivery
05.2016 - 09.2021
  • Provided support to Distribution Services Advisors, Utility Designers, supervisors, and other service center personnel
  • Utilized DIS/WMIS to gather information necessary to package Work Requests for designers
  • Paid service center invoices, created expense reports for personal vehicle mileage and purchase card, processed CIAC checks, and created invoices for National Joint Utilities Notification System using FIM Application
  • Created tickets in NJUNS to alert other utilities companies of pole sets, transfers, pole pulls, and transfer inspections
  • Collected and inputted vehicle mileage in order to keep track of vehicle maintenance and inspections
  • Recorded time off for Farmers Branch design group
  • Distributed service center mail to respective personnel
  • Answered customer services calls and directed them to correct personnel
  • Dispatched work orders to designers, Distribution Operation Technicians, and Distribution Services Advisors as well as contacted customers for make ready tree trim requests
  • Worked damage claims using Microsoft Access System OCR
  • Charged customers using VARU Billing in Customer Care & Billing system
  • Served as backup to Lake Dallas administrative assistant for SALT errors using DIS/WMIS and DIS/FRAMME
  • Provided backup to other McKinney District administrative assistants as well as performed miscellaneous tasks as needed
  • Created various Purchase Orders for contract customers while making sure invoices received are accurate and promptly paid
  • Provided services for Field Construction Contractor’s group by processing their invoices, packaging projects, communicating with Project Planning Coordinator, Project Planning Analyst, contractors, and working with supervisors, managers and team
  • Managed escalations that come to office for meter tech team and work with leaders and others from that group including contractors
  • Researched accounts to rectify issues that would shine positive light on Oncor.

Project Manager

Verizon Business
04.2015 - 05.2016
  • Managed and executed Verizon project management processes in areas of project negotiation, scheduling (timeline), quality management (check points), communications management, risk/issue management, and change management
  • Facilitated team meetings for internal and external individuals, provided meeting minutes, action items, follow-up and forthcoming forecast where needed while building strong communication channels with internal and external stakeholders, legislative, city and staff in various departments such as city town hall, obtaining and learning code ordinances, sales, construction, cable, phone, electric services, IT Operations, and other various development teams
  • Showcased ability to support client’s Credo through adherence to company policies, processes and practices, develop and maintain project schedules and calendars with input and assistance of transition leads for e customer
  • Released management and networking information through overseeing of project from start to completion.

Administrative Assistant/Hot Checks Collector

Brokers Grass DFW, INC.
03.2012 - 07.2013
  • Managed, spoke, and created relationships with vendors and customers of all types to make sure that their order was accurate, and payments was collected for services rendered
  • Clerical duties (payments, receivables, billing, invoices, customer service, ETS Freight)
  • Assisted with payroll and other administrative duties as necessary
  • Used Excel, Microsoft, Power Point, and Quick Books to create and process statements and other documents.

Unit Manager

Waffle House
03.2010 - 07.2012
  • Managed staff of approximately 25 to 30 hourly employees in quick service, 24-hour restaurant
  • Managed and controlled cost of unit, flow of materials, supplies, and services
  • Selected Candidates, interviewed, trained and terminated employees on ongoing basis
  • Managed, adjusted pay rates, work schedules on daily and weekly basis and more
  • Managed cash payroll to employees and vendors and tracked/inventory of products for entire store daily.
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence
  • Protected employees by developing and interpreting control policies and protocols and maintained employees confidence by monitoring confidential information
  • Established and maintained effective communication with employees and community organizations to promote high quality customer
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and customers for continued compliance with company regulations
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development to employees

Financial Analyst/Administrative Assistant/Construction Coordinator

Suddenlink Communication
06.2004 - 01.2010
  • Managed accounts payable processing for contract and vendor invoicing, payment status, and purchase order updates as well as assisted with payroll using PeopleSoft, accruals for EOM, Analyzed Data using V-Lookup and Pivot Tables
  • Managed billing and customer information systems, engineering databases, and system design documentation as new market information became available through various reports
  • Created new construction spreadsheet to track all current, new and completion projects to keep up with other companies and vendors time structures – involving various cities, city officials and their components
  • Coordinated and processed expense reports, travel arrangements, contracts, letters, new hire paperwork, filing, mailing, ordering, vacation calendar, scheduling and other tasks as required or needed.

Quality Assurance Analyst IV/ Billing Specialist/Customer Care Supervisor

Sprint
01.1986 - 06.2002
  • Recruited by management team to serve as primary liaison between billing, marketing, and development with regards to issues concerning new service platforms and product launches/product codes
  • Provided guidance to other analyst in areas such as account research, billing, verification, problem resolution, and customer escalation
  • Analyzing past data to resolve customer issues as well
  • Quality award recipient for 100% quality customer service and care.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions
  • Developed and maintained quality assurance procedure documentation
  • Created and revised procedures, checklists and job aids to reduce errors
  • Defined and implemented quality initiatives to reduce risk
  • Analyzed quality and performance data to support operational decision-making
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
  • Reported problems and concerns to management
  • Developed and implemented procedures to meet product quality standards
  • Used Excel, Word and Powerpoint to create presentations, flowcharts and graphs detailing data analysis results

Education

Associate of Software Development Degree -

ITT Technical Institute
Richardson, Texas
01.2015

Bachelors of Science Management Degree -

Phoenix University
Dallas, Texas
01.2011

Skills

  • Highly experienced in Administrative Assistance
  • Proficient with Data Entry
  • Strong customer service, communication, verbal, and written skills
  • Possesses well-developed interpersonal skills, strong attention to detail
  • Exceptionally organized, disciplined, extremely self-driven and very confident
  • Excellent at multitasking by prioritizing and managing several plant forms, issues, and initiatives of many levels while remaining on target
  • Ability to motivate and direct others in supportive, cooperative team environment
  • Proficient in FIM, NJUNS, DIS (WMIS, FRAMME), Fleet Maximo, Maximo, OCR, CC&B, etc
  • Highly experienced in solving and resolving simple or complex issues through various negotiation skills
  • Outstanding networking attributes used when working with people
  • Ability to master new projects actively and quickly and complete in a timely manner
  • Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook
  • Grooming Assistance
  • Property Showing
  • Animal Welfare

References

References available upon request

Volunteer Experience

  • Member of the 2017 Heart Walk Leadership Team
  • Coordinated the annual Oncor Food Drive for the Farmers Branch Service Center 2016, 2017
  • Volunteered for the 2017 Mayor’s Youth Fitness Initiative
  • Coordinated Toys for Tots in 2016 for the Farmers Branch Service Center

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Reading, Listening, Researching, etc.

love reading mysteries, suspenses, love stories, scary stories, rescue novels and medical information. Listening to important podcast about things going on around the world. Christian books, music as well as researching christianity. When it comes to work if there is something that needs to be researched getting it done is a good way to go to get it accomplished.

Timeline

Caretaker

10.2021 - Current

Administrative Assistant

Oncor Electric Delivery
05.2016 - 09.2021

Project Manager

Verizon Business
04.2015 - 05.2016

Administrative Assistant/Hot Checks Collector

Brokers Grass DFW, INC.
03.2012 - 07.2013

Unit Manager

Waffle House
03.2010 - 07.2012

Financial Analyst/Administrative Assistant/Construction Coordinator

Suddenlink Communication
06.2004 - 01.2010

Quality Assurance Analyst IV/ Billing Specialist/Customer Care Supervisor

Sprint
01.1986 - 06.2002

Associate of Software Development Degree -

ITT Technical Institute

Bachelors of Science Management Degree -

Phoenix University
Tina Pringle