Tina Pringle
Huntsville,Alabama
Summary
Successful and hard working professional with over 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
38
38
years of professional experience
Work History
Caretaker
10.2021 - Current
- Schedules and transports patients to doctor’s appointments
- Assists patients with day-to-day tasks such as dressing and bathing
- Administers medication at the appropriate time as instructed by pharmacist
- Washes clothes and changes out bedding to ensure patients are kept in a clean environment
- Maintains landscaping by watering plants, flowers, and grass
- Receives mail and packages on patients’ behalf, sorts, and delivers daily
- Runs necessary errands such as picking up prescriptions and shopping for groceries
- Maintains the household by keeping each room tidy.
Administrative Assistant
Oncor Electric Delivery
05.2016 - 09.2021
- Provided support to Distribution Services Advisors, Utility Designers, supervisors, and other service center personnel
- Utilized DIS/WMIS to gather information necessary to package Work Requests for designers
- Paid service center invoices, created expense reports for personal vehicle mileage and purchase card, processed CIAC checks, and created invoices for National Joint Utilities Notification System using FIM Application
- Created tickets in NJUNS to alert other utilities companies of pole sets, transfers, pole pulls, and transfer inspections
- Collected and inputted vehicle mileage in order to keep track of vehicle maintenance and inspections
- Recorded time off for Farmers Branch design group
- Distributed service center mail to respective personnel
- Answered customer services calls and directed them to the correct personnel
- Dispatched work orders to designers, Distribution Operation Technicians, and Distribution Services Advisors as well as contacted customers for make ready tree trim requests
- Worked damage claims using Microsoft Access System OCR
- Charged customers using VARU Billing in Customer Care & Billing system
- Served as backup to Lake Dallas administrative assistant for SALT errors using DIS/WMIS and DIS/FRAMME
- Provided backup to other McKinney District administrative assistants as well as performed miscellaneous tasks as needed
- Created various Purchase Orders for contract customers while making sure invoices received are accurate and promptly paid
- Provided services for Field Construction Contractor’s group by processing their invoices, packaging projects, communicating with Project Planning Coordinator, Project Planning Analyst, contractors, and working with supervisors, managers and team
- Managed escalations that come to the office for the meter tech team and work with the leaders and others from that group including contractors
- Researched accounts to rectify issues that would shine a positive light on Oncor.
Project Manager
Verizon Business
04.2015 - 05.2016
- Managed and executed Verizon project management processes in the areas of project negotiation, scheduling (timeline), quality management (check points), communications management, risk/issue management, and change management
- Facilitated team meetings for internal and external individuals, provided meeting minutes, action items, follow-up and forthcoming forecast where needed while building strong communication channels with internal and external stakeholders, legislative, city and staff in various departments such as city town hall, obtaining and learning the code ordinances, sales, construction, cable, phone, electric services, IT Operations, and other various development teams
- Showcased the ability to support client’s Credo through adherence to company policies, processes and practices, develop and maintain project schedules and calendars with the input and assistance of transition leads for the customer
- Released management and networking information through the overseeing of project from start to completion.
Administrative Assistant/Hot Checks Collector
Brokers Grass DFW, INC.
03.2012 - 07.2013
- Managed, spoke, and created relationships with vendors and customers of all types to make sure that their order was accurate, and payments was collected for services rendered
- Clerical duties (payments, receivables, billing, invoices, customer service, ETS Freight)
- Assisted with payroll and other administrative duties as necessary
- Used Excel, Microsoft, Power Point, and Quick Books to create and process statements and other documents.
Unit Manager
Waffle House
03.2010 - 07.2012
- Managed a staff of approximately 25 to 30 hourly employees in a quick service, 24-hour restaurant
- Managed and controlled the cost of the unit, the flow of materials, supplies, and services
- Selected Candidates, interviewed, trained and terminated employees on an ongoing basis
- Managed, adjusted pay rates, work schedules on a daily and weekly basis and more
- Managed cash payroll to employees and vendors and tracked/inventory of products for entire store daily.
Financial Analyst/Administrative Assistant/Construction Coordinator
Suddenlink Communication
06.2004 - 01.2010
- Managed accounts payable processing for contract and vendor invoicing, payment status, and purchase order updates as well as assisted with payroll using PeopleSoft, accruals for EOM, Analyzed Data using V-Lookup and Pivot Tables
- Managed billing and customer information systems, engineering databases, and system design documentation as new market information became available through various reports
- Created new construction spreadsheet to track all current, new and completion projects to keep up with other companies and vendors time structures – involving various cities, city officials and their components
- Coordinated and processed expense reports, travel arrangements, contracts, letters, new hire paperwork, filing, mailing, ordering, vacation calendar, scheduling and other tasks as required or needed.
Quality Assurance Analyst IV/ Billing Specialist/Customer Care Supervisor
Sprint
01.1986 - 06.2002
- Recruited by management team to serve as the primary liaison between billing, marketing, and development with regards to issues concerning new service platforms and product launches/product codes
- Provided guidance to other analyst in areas such as account research, billing, verification, problem resolution, and customer escalation
- Analyzing past data to resolve customer issues as well
- Quality award recipient for 100% quality customer service and care.
Education
Associate of Software Development Degree -
ITT Technical Institute
Richardson, Texas01.2015
Bachelors of Science Management Degree -
Phoenix University
Dallas, Texas01.2011
Skills
- Client Advocacy, focusing on the Customer Experience
- Skilled in customer service, communication, verbal, and written skills
- Possesses well-developed interpersonal skills, strong attention to detail
- Highly skilled in administration, exceptionally organized, disciplined, and highly in tuned to my metrics and quality
- Extremely self-driven and very confident with a focus on my own self development
- Excellent at multitasking by prioritizing, and managing several platforms with efficient navigation throughout various systems
- Ability to motivate and direct other advocates in a supportive, cooperative team environment
- Call Documentation
- Highly experienced in solving and resolving simple or complex issues implementing De-Escalation techniques increasing one call resolution
- Ability to master new projects actively and quickly and complete in a timely manner
- Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook
Volunteer Experience
- Member of the 2017 Heart Walk Leadership Team
- Coordinated the annual Oncor Food Drive for the Farmers Branch Service Center 2016, 2017
- Volunteered for the 2017 Mayor’s Youth Fitness Initiative
- Coordinated Toys for Tots in 2016 for the Farmers Branch Service Center
References
References available upon request
Timeline
Caretaker
10.2021 - Current
Administrative Assistant
Oncor Electric Delivery
05.2016 - 09.2021
Project Manager
Verizon Business
04.2015 - 05.2016
Administrative Assistant/Hot Checks Collector
Brokers Grass DFW, INC.
03.2012 - 07.2013
Unit Manager
Waffle House
03.2010 - 07.2012
Financial Analyst/Administrative Assistant/Construction Coordinator
Suddenlink Communication
06.2004 - 01.2010
Quality Assurance Analyst IV/ Billing Specialist/Customer Care Supervisor
Sprint
01.1986 - 06.2002
Associate of Software Development Degree -
ITT Technical Institute
Bachelors of Science Management Degree -
Phoenix University