TINA PRUE
Riverside,CA
Summary
FRONT OFFICE ASSISTANT / CUSTOMER SERVICE———————————————————————————— Orderly and committed Office Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
With over 25 years of working in an office environment, I am looking forward to my next opportunity to shine as an office assistant.
As I work in a casino, I ask that any potential employers please contact me through text; as I am not allowed to have my cellphone on me during working hours. I will return your call at my earliest convenience. I thank you for your understanding.
Overview
19
19
years of professional experience
Work History
Players' Club Ambassador
Yaamava Resort & Casino at San Manuel
, CA
08.2022 - Current
- Resolved guest complaints in a professional manner.
- Answered incoming calls from guests
- Promoted loyalty programs to encourage repeat business.
- Encouraged guests to provide feedback on their experience.
- Provided guidance to new team members on how to perform tasks correctly.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- My role at Yaamava has been interesting and challenging. Sometimes I greet guests at the front entrance, answer questions, escort them to a specified location, reprint cards, or enroll new members. Other times it is working the Guest Services line making sure that the guest gets back on the floor in a timely manner. When understaffed it is manning the booth and working Lost & Found. For a couple of hours each day one Ambassador will "man" the office and answer the phone, process Win/Loss Statements, process online enrollments, and direct other Ambassadors to do Pit Runs. It is a very physically and mentally demanding position in which I have honed my interpersonal and team bonding skills.
Private Hospice Caregiver
Self Employed Web
Multiple Cities Throughout Southern California, CA
07.2019 - 07.2022
Driver
Uber/Lyft
Phoenix, AZ
01.2019 - 06.2019
Guest Services
Thomas & Mack Center
Las Vegas, Nevada
03.2017 - 12.2018
Guest Services
The Orleans Hotel & Casino
Las Vegas, Nevada
09.2016 - 06.2018
Guest Services
We Serve Inc.
Las Vegas, Nevada
03.2016 - 03.2017
Administrative Assistant
JT3, LLC, Las Vegas
Las Vegas, Nevada
08.2015 - 11.2015
- Arranged travel and hotel accommodations for domestic business meetings and trips.
- Liaised between internal and external stakeholders to provide updated project status and performance reports.
- Purchase requisition creation
- Check request processing
- Reconciled expense reports
- Created and distributed monthly Newsletter and Safety Tips
- Prepared monthly and quarterly reports for the customer and president
- Reviewed and edited documentation
Administrative Assistant
Watson Pharmaceuticals
Corona, California
11.2004 - 08.2014
- Facilitated employee testing for vision, hearing, and respiratory fitness.
- Managed the RxEHS computer based training system.
- Processed all invoices, check requests, and purchase requisitions.
- Assisted in the preparation of monthly Safety Council presentations and handouts.
- Created and distributed monthly Safety Brief, along with weekly safety tip.
- Managed MSDS/SDS database.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Maintained, managed, and distributed staff calendars/schedules.
- Provided office orientation and training to new employees on procedures and software.
- Managed department budget.
- Prepared and maintained monthly report to executive staff.
- Catered all meetings and events.
- Provided support to other staff members in different locations as needed.
- Created software/task reference binders for new hires.
- Liaised between internal and external stakeholders to provide updated project status and performance reports.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education
Bachelor of Science - Business Administration
University Of LaVerne
LaVerne, California06.2013
Skills
- Strong interpersonal skills
- Cash handling accuracy
- Customer service oriented
- Excellent communication skills
- Team player mentality
- Appointment Scheduling
- Invoice Processing
- Filing
- Database Management
- Back Office Operations
- Professional and Polished Presentation
Timeline
Players' Club Ambassador
Yaamava Resort & Casino at San Manuel
08.2022 - Current
Private Hospice Caregiver
Self Employed Web
07.2019 - 07.2022
Driver
Uber/Lyft
01.2019 - 06.2019
Guest Services
Thomas & Mack Center
03.2017 - 12.2018
Guest Services
The Orleans Hotel & Casino
09.2016 - 06.2018
Guest Services
We Serve Inc.
03.2016 - 03.2017
Administrative Assistant
JT3, LLC, Las Vegas
08.2015 - 11.2015
Administrative Assistant
Watson Pharmaceuticals
11.2004 - 08.2014
Bachelor of Science - Business Administration
University Of LaVerne
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