Tina Pryor
Private Client Care Services
Jasper,TN
29
years of professional experience
Motivated, reliable, and hardworking professional with a positive attitude, strong work ethic, and willingness to learn and grow.
Work History
Experienced Private Care Giver
20 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Skilled at working independently and collaboratively in a team environment
- Provided daily personal care, including bathing, grooming, dressing, and mobility support
- Monitored vital signs and reported changes to family members and healthcare providers
- Administered medications according to care instructions and maintained accurate schedules
- Prepared nutritious meals aligned with dietary restrictions and client preferences
Administrative Assistant
3 Years 2 Months- Scheduled meetings, prepared reports, and organized correspondence for cross-functional teams.
- Maintained accurate records across spreadsheets, filing systems, and administrative databases.
- Coordinated purchase orders, vendor communication, and invoice processing to support daily operations.
- Tracked shipping documents, order updates, and production-related paperwork for timely processing.
- Resolved customer and internal inquiries through professional phone and email support.
Customer Claims and Specialty Appointment Making
10 Years 1 Month- Adjudicated complex claims using benefit plans, coding guidelines, and medical policy criteria.
- Reviewed claim documentation for accuracy, eligibility, and compliance with processing standards.
- Resolved payment discrepancies by researching provider, member, and system records.
- Coordinated issue resolution with customer service, providers, and internal departments.
- Validated supporting documentation for adjustments, appeals, and reconsiderations.
- Improved processing consistency by identifying recurring errors and refining workflow steps.
- Managed over 75 calls a day.
- Followed up with customers on unresolved issues.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Negotiated Medicare reimbursement rates with Specialist to support cost effective care while maintaining quality and accessibility.
Front Desk Receptionist
3 Years 1 Month- Coordinated check-in and check-out flow, reducing wait times and improving patient experience.
- Managed multi-line phone calls, routed inquiries, and scheduled patient visits accurately.
- Greeted patients, verified appointments, and maintained orderly front desk operations.
- Processed registration paperwork, updated records, and safeguarded confidential information.
- Resolved patient concerns calmly, supporting smooth operations across busy clinic hours.
Education
- Medical Billing And Coding
Certification Only - Certified Nursing Assistant
High School Diploma
Skills
Organization and time management
Problem resolution
Teamwork and collaboration
Verbal communication
Active listening
Stress management
Timeline
Administrative Assistant
US Stove Company
01.2012 - 03.2015Read More
Experienced Private Care Giver
Private Client Care Services
01.2006 - 10.2026Read More
Customer Claims and Specialty Appointment Making
BCBS of TN./Tenncare
01.2001 - 02.2011Read More
Front Desk Receptionist
The Clinic, Dr.'s Rusty Adcock, Karen Boeck, Rory Justo
02.1998 - 03.2001Read More
Miller-Motte Technical College
from Medical Billing And Coding
Read More
Nurse Trainers
Certification Only from Certified Nursing Assistant
Read More
Marion County High School
High School Diploma
Read More